????令賣家更加出離憤怒的是，事實(shí)上，還沒等到21天期滿，貝寶立刻就提走了3.25%的服務(wù)費(fèi)，eBay也提走了9%的服務(wù)費(fèi)。即使通常由買家支付的郵購費(fèi)也被延遲轉(zhuǎn)入賣家賬戶。不僅如此，電子港灣還進(jìn)入賣家的個人銀行賬戶，收取郵購成本，致使有些賣家在不知情的情況下就被銀行收取了透支費(fèi)用?！拔沂盏阶詈笠还P付款后馬上關(guān)閉了我的貝寶賬戶，” 俄亥俄州邁阿密斯伯格市居民麗莎?霍爾曼表示。彼時，她在eBay上做生意已有四年之久。她接著說：“我再也不會在eBay上賣東西了。我發(fā)誓，也不會在這個網(wǎng)站上買任何東西?！?/p>

????eBay發(fā)言人阿曼達(dá)?米勒表示，此新策略面向的對象是那些“未來交易中出現(xiàn)問題的風(fēng)險高于平均值”的賣家。但為何那些數(shù)年來從未被投訴過的賣家一夜之間便成了風(fēng)險所在，她卻拒絕解釋對此做出解釋。米勒證實(shí)：“所有貝寶收支差額均保存在一個付息銀行賬戶中?！彼芙^透露eBay利用賣家應(yīng)收付款到底賺了多少錢，只說“它對我們的業(yè)務(wù)無關(guān)緊要?！碑?dāng)有人問及上述款項(xiàng)是否被用于其他投資時，她同樣拒絕做出回答。

????無數(shù)被激怒的賣家因此對eBay和貝寶展開了“狂轟濫炸”，紛紛威脅要關(guān)閉在這兩個網(wǎng)站上的賬戶。如果問題如果被置之不理的話，eBay很有可能重蹈“Netflix”的覆轍。 去年，這家流媒體視頻服務(wù)公司因?yàn)椴蛔R時務(wù)，擅自大幅提價，導(dǎo)致大量會員成批離開，公司股票價值因此下跌了60%以上。“我曾經(jīng)希望，那會是eBay的Netflix時刻，”卡拉博羅表示。自打eBay對其賬戶實(shí)施延遲支付后，她就停止了一切銷售活動。此外，她在其他網(wǎng)站購物時選擇使用信用卡，而不是貝寶賬戶。她還強(qiáng)烈要求朋友們也向她學(xué)習(xí)?！八麄儧]有想到，eBay的賣家同時也是它最忠誠的買家。我們作為賣家被其盤剝的同時，我們在eBay的購物欲望也被徹底粉碎了。”

????譯者：大海

????Vexing sellers even more is the fact that PayPal takes its 3.25% fee and eBay takes its 9% fee right away instead of waiting 21 days. Even shipping fees, which are normally covered by the buyer, are put on hold, and eBay goes into the seller's personal bank account to cover the shipping costs – a move that has caused some surprised sellers to be slapped with bank overdraft fees. "I closed my PayPal account immediately after my last payment was released," says Lisa Holman, a Miamisburg, Ohio resident who had been selling for four years. "I will never sell on ebay again and I have vowed not to buy on eBay," she adds.

????Ebay spokesman Amanda Miller says the policy is being applied to sellers who "pose a higher than average risk of future transaction problems," but declined to explain why customers, who had been selling for years without complaint, were suddenly considered risks. Miller confirmed "all PayPal balances are stored in an interest-bearing bank account." She declined to say how much money eBay earned on sellers' money, except to say it was "not material to our business." She also did not respond to questions asking if any of the money was invested in other instruments.

????That leaves eBay -- and Paypal — under an avalanche of angry sellers who are threatening to close their accounts. Ignored, the problem could become a bruising "Netflix" (NFLX) moment — a reference to the tone-deaf miscalculation the video streaming company made last year when it introduced a price hike that caused subscribers to abandon the company in droves and the stock to lose more than 60% of its value. "I have hoped that this was eBay's Netflix moment," says Calabro, who has stopped selling until the hold is lifted from her account. She's also opting to use credit cards, rather than PayPal, when buying items from other online sites, and is urging friends to do the same. "They haven't taken into account that eBay's sellers were also eBay's most dedicated buyers. When they crush us as sellers, they crush our desire to buy there too."