20世紀(jì)90年代的時(shí)候,我還是一名在英國(guó)求學(xué)的學(xué)生,那時(shí)我經(jīng)常就互聯(lián)網(wǎng)的崛起發(fā)表演講。在當(dāng)時(shí),互聯(lián)網(wǎng)還是一個(gè)新興概念,而且人們也對(duì)它有很多誤解。當(dāng)時(shí)的很多人根本不相信,有朝一日,互聯(lián)網(wǎng)會(huì)徹底改變?nèi)藗兊墓ぷ魃罘绞?,甚至是改變整個(gè)商業(yè)的形態(tài)。
有一個(gè)故事很有意思,在英國(guó)的惠特比有一家名叫Botham’s of Whitby的烘焙店(惠特比就是當(dāng)年英國(guó)探險(xiǎn)家?guī)炜舜L(zhǎng)起錨去探索大洋的那個(gè)港口城市),它是一個(gè)小型的家族店,但它卻是最早使用電商的商家之一。我在演講中還解釋了這家店是如何利用互聯(lián)網(wǎng),去接觸那些約克郡地區(qū)以外的顧客的。
我還記得當(dāng)時(shí)的聽眾們那不屑的笑聲。在當(dāng)時(shí)的人們看來,在網(wǎng)上買烘焙產(chǎn)品的想法簡(jiǎn)直荒謬至極?!罢l會(huì)在互聯(lián)網(wǎng)上買餅干???”
當(dāng)時(shí)互聯(lián)網(wǎng)尚未成為一種主流技術(shù),但是這家烘焙店卻看到了未來,看到了互聯(lián)網(wǎng)的潛力。就在其他人對(duì)電商嗤之以鼻的時(shí)候,它正忙于創(chuàng)造一種將會(huì)改變世界的商業(yè)模式。
科技浪潮正迅猛來襲
正如馬克?吐溫曾經(jīng)說過的:“歷史不會(huì)重演,但歷史常常驚人地相似?!睆哪M信號(hào)到數(shù)字信號(hào),從互聯(lián)網(wǎng)到云計(jì)算,我們經(jīng)歷過的好幾次科技浪潮,都能給我們提供一些歷史經(jīng)驗(yàn),讓我們更好地釋放人工智能和量子計(jì)算等新興技術(shù)的充分潛能。
如今,科技浪潮的涌現(xiàn)速度越來越快,原地等待或停滯不前就一定會(huì)落后。
當(dāng)前時(shí)代,科技變革速度遠(yuǎn)超以往,幾項(xiàng)創(chuàng)新又會(huì)催生出新的創(chuàng)新?;ヂ?lián)網(wǎng)用了整整16年時(shí)間,才完全滲透到了商業(yè)和社會(huì)的方方面面,但是現(xiàn)在,我們已經(jīng)不可能再有那么長(zhǎng)的應(yīng)用和試驗(yàn)階段了。每一波最新的科技浪潮不僅帶來了新工具,也催生出了新的商業(yè)模式,讓任何人都有了抓住新機(jī)遇的機(jī)會(huì)。
比方說,在在短短幾年間,云計(jì)算就徹底改變了我們的工作方式。現(xiàn)在,你拿著一個(gè)筆記本電腦,坐在咖啡廳里就能搭建起一個(gè)網(wǎng)站,你的電腦性能不強(qiáng)大不要緊,你只要為云端算力付費(fèi)就好了。而且現(xiàn)在幾乎是所有行業(yè)都發(fā)生了革命。云計(jì)算的普及化,讓小型創(chuàng)初公司擁有了與老牌巨頭競(jìng)爭(zhēng)的能力。
iPhone的出現(xiàn)更是帶來了一場(chǎng)翻天覆地的革命。突然之間,你可以隨時(shí)隨地使用社交媒體軟件和互聯(lián)網(wǎng)了,大家可以隨時(shí)隨地聯(lián)絡(luò)、分享和影響他人。
企業(yè)也有了接觸客戶的新途徑,市場(chǎng)營(yíng)銷變得更容易,更定向,結(jié)果也更可量化。
如今,人工智能技術(shù)的發(fā)展引起了全社會(huì)的關(guān)注,其他技術(shù)也在以史無前例的速度發(fā)展進(jìn)步。作為企業(yè),我們應(yīng)該如何跟上科技進(jìn)步的腳步?我們應(yīng)該如何有效利用AI技術(shù),將其整合到我們的商業(yè)模式中,才能避免被下一波變革浪潮所淹沒呢?
托馬斯?弗里德曼在《謝謝你遲到》一書中強(qiáng)調(diào),在這個(gè)飛速發(fā)展的時(shí)代,偶爾按下暫停鍵,去反思和思考,也是很重要的,要盡量避免沖動(dòng)性地做出反應(yīng)。但是在如今的人工智能時(shí)代,企業(yè)還能有這樣奢侈的余裕嗎?
隨著AI技術(shù)的普及化,現(xiàn)在能用上AI的人越來越多了。作為企業(yè),需要盡快對(duì)AI技術(shù)開展實(shí)驗(yàn),好將它有效地應(yīng)用到自己的工作中。這與弗里德曼的看法不太相符,而似乎更應(yīng)上了那句日本諺語:“跌倒七次,就站起了八次。”一個(gè)產(chǎn)品要迅速產(chǎn)生影響,就要不斷迭代,反復(fù)經(jīng)歷失敗。換句話說,就是要一邊坐飛機(jī),一邊造飛機(jī),在實(shí)踐過程中不斷完善。
要做到這一點(diǎn),企業(yè)需要將合作置于首要和核心位置上,與那些洞悉未來、懂得突破AI技術(shù)的極限的合作伙伴攜手。
我們看到有些客戶已經(jīng)邁出了這一步,他們從小處著手,胸懷大志,并且很快就取得了成效。
以AI為核心戰(zhàn)略要素
以金融服務(wù)業(yè)公司Equitable Holdings為例(它是DXC的一個(gè)客戶)。該公司打造了一個(gè)基于通用大模型的虛擬服務(wù)代理人,它能分析數(shù)以千計(jì)的文件,從而使該公司客戶代表的響應(yīng)速度提高了80%,同時(shí)還能讓真人員工騰出更多時(shí)間去做那些高附加值的工作。
而且我們看到,無論是銀行、航空公司、醫(yī)療機(jī)構(gòu)、汽車制造商還是其他行業(yè),都將人工智能作為了當(dāng)前的核心戰(zhàn)略要素。而我們的使命,就是幫助客戶以初次創(chuàng)業(yè)者的熱情,根據(jù)我們共同獲得的見解,抓住每一個(gè)機(jī)遇,為大規(guī)模應(yīng)用奠定基礎(chǔ)。
人們都知道,身處海中,不拼命游泳,就會(huì)被大浪吞沒。同樣,企業(yè)也承擔(dān)不起回避未來挑戰(zhàn)的后果。企業(yè)必須以“扎猛子”的精神投入進(jìn)去,主動(dòng)構(gòu)想企業(yè)如何在未來以機(jī)器學(xué)習(xí)、機(jī)器分析甚至是機(jī)器預(yù)測(cè)為主的世界中生存,才能為未來謀得生機(jī)。
回想當(dāng)年人們面對(duì)互聯(lián)網(wǎng)的不屑,再到今天我們正在研究的AI智能解決方案,有一個(gè)道理是很清楚的——擁抱未來不只是一個(gè)選擇,而是一種必須??萍甲兏锏乃俣冗€在加快,而因循守舊或坐失良機(jī)的企業(yè)只會(huì)被時(shí)代所拋棄。
就像上文提到的惠特比的那家烘焙店一樣,只會(huì)那些目光長(zhǎng)遠(yuǎn)的人,才會(huì)吃到更多的時(shí)代紅利。(財(cái)富中文網(wǎng))
本評(píng)論文章來自《財(cái)富》全球論壇的贊助商——DXC科技公司。本文作者Howard Boville是DXC公司人工智能咨詢工程服務(wù)執(zhí)行副總裁。
譯者:樸成奎
20世紀(jì)90年代的時(shí)候,我還是一名在英國(guó)求學(xué)的學(xué)生,那時(shí)我經(jīng)常就互聯(lián)網(wǎng)的崛起發(fā)表演講。在當(dāng)時(shí),互聯(lián)網(wǎng)還是一個(gè)新興概念,而且人們也對(duì)它有很多誤解。當(dāng)時(shí)的很多人根本不相信,有朝一日,互聯(lián)網(wǎng)會(huì)徹底改變?nèi)藗兊墓ぷ魃罘绞?,甚至是改變整個(gè)商業(yè)的形態(tài)。
有一個(gè)故事很有意思,在英國(guó)的惠特比有一家名叫Botham’s of Whitby的烘焙店(惠特比就是當(dāng)年英國(guó)探險(xiǎn)家?guī)炜舜L(zhǎng)起錨去探索大洋的那個(gè)港口城市),它是一個(gè)小型的家族店,但它卻是最早使用電商的商家之一。我在演講中還解釋了這家店是如何利用互聯(lián)網(wǎng),去接觸那些約克郡地區(qū)以外的顧客的。
我還記得當(dāng)時(shí)的聽眾們那不屑的笑聲。在當(dāng)時(shí)的人們看來,在網(wǎng)上買烘焙產(chǎn)品的想法簡(jiǎn)直荒謬至極。“誰會(huì)在互聯(lián)網(wǎng)上買餅干???”
當(dāng)時(shí)互聯(lián)網(wǎng)尚未成為一種主流技術(shù),但是這家烘焙店卻看到了未來,看到了互聯(lián)網(wǎng)的潛力。就在其他人對(duì)電商嗤之以鼻的時(shí)候,它正忙于創(chuàng)造一種將會(huì)改變世界的商業(yè)模式。
科技浪潮正迅猛來襲
正如馬克?吐溫曾經(jīng)說過的:“歷史不會(huì)重演,但歷史常常驚人地相似?!睆哪M信號(hào)到數(shù)字信號(hào),從互聯(lián)網(wǎng)到云計(jì)算,我們經(jīng)歷過的好幾次科技浪潮,都能給我們提供一些歷史經(jīng)驗(yàn),讓我們更好地釋放人工智能和量子計(jì)算等新興技術(shù)的充分潛能。
如今,科技浪潮的涌現(xiàn)速度越來越快,原地等待或停滯不前就一定會(huì)落后。
當(dāng)前時(shí)代,科技變革速度遠(yuǎn)超以往,幾項(xiàng)創(chuàng)新又會(huì)催生出新的創(chuàng)新。互聯(lián)網(wǎng)用了整整16年時(shí)間,才完全滲透到了商業(yè)和社會(huì)的方方面面,但是現(xiàn)在,我們已經(jīng)不可能再有那么長(zhǎng)的應(yīng)用和試驗(yàn)階段了。每一波最新的科技浪潮不僅帶來了新工具,也催生出了新的商業(yè)模式,讓任何人都有了抓住新機(jī)遇的機(jī)會(huì)。
比方說,在在短短幾年間,云計(jì)算就徹底改變了我們的工作方式?,F(xiàn)在,你拿著一個(gè)筆記本電腦,坐在咖啡廳里就能搭建起一個(gè)網(wǎng)站,你的電腦性能不強(qiáng)大不要緊,你只要為云端算力付費(fèi)就好了。而且現(xiàn)在幾乎是所有行業(yè)都發(fā)生了革命。云計(jì)算的普及化,讓小型創(chuàng)初公司擁有了與老牌巨頭競(jìng)爭(zhēng)的能力。
iPhone的出現(xiàn)更是帶來了一場(chǎng)翻天覆地的革命。突然之間,你可以隨時(shí)隨地使用社交媒體軟件和互聯(lián)網(wǎng)了,大家可以隨時(shí)隨地聯(lián)絡(luò)、分享和影響他人。
企業(yè)也有了接觸客戶的新途徑,市場(chǎng)營(yíng)銷變得更容易,更定向,結(jié)果也更可量化。
如今,人工智能技術(shù)的發(fā)展引起了全社會(huì)的關(guān)注,其他技術(shù)也在以史無前例的速度發(fā)展進(jìn)步。作為企業(yè),我們應(yīng)該如何跟上科技進(jìn)步的腳步?我們應(yīng)該如何有效利用AI技術(shù),將其整合到我們的商業(yè)模式中,才能避免被下一波變革浪潮所淹沒呢?
托馬斯?弗里德曼在《謝謝你遲到》一書中強(qiáng)調(diào),在這個(gè)飛速發(fā)展的時(shí)代,偶爾按下暫停鍵,去反思和思考,也是很重要的,要盡量避免沖動(dòng)性地做出反應(yīng)。但是在如今的人工智能時(shí)代,企業(yè)還能有這樣奢侈的余裕嗎?
隨著AI技術(shù)的普及化,現(xiàn)在能用上AI的人越來越多了。作為企業(yè),需要盡快對(duì)AI技術(shù)開展實(shí)驗(yàn),好將它有效地應(yīng)用到自己的工作中。這與弗里德曼的看法不太相符,而似乎更應(yīng)上了那句日本諺語:“跌倒七次,就站起了八次。”一個(gè)產(chǎn)品要迅速產(chǎn)生影響,就要不斷迭代,反復(fù)經(jīng)歷失敗。換句話說,就是要一邊坐飛機(jī),一邊造飛機(jī),在實(shí)踐過程中不斷完善。
要做到這一點(diǎn),企業(yè)需要將合作置于首要和核心位置上,與那些洞悉未來、懂得突破AI技術(shù)的極限的合作伙伴攜手。
我們看到有些客戶已經(jīng)邁出了這一步,他們從小處著手,胸懷大志,并且很快就取得了成效。
以AI為核心戰(zhàn)略要素
以金融服務(wù)業(yè)公司Equitable Holdings為例(它是DXC的一個(gè)客戶)。該公司打造了一個(gè)基于通用大模型的虛擬服務(wù)代理人,它能分析數(shù)以千計(jì)的文件,從而使該公司客戶代表的響應(yīng)速度提高了80%,同時(shí)還能讓真人員工騰出更多時(shí)間去做那些高附加值的工作。
而且我們看到,無論是銀行、航空公司、醫(yī)療機(jī)構(gòu)、汽車制造商還是其他行業(yè),都將人工智能作為了當(dāng)前的核心戰(zhàn)略要素。而我們的使命,就是幫助客戶以初次創(chuàng)業(yè)者的熱情,根據(jù)我們共同獲得的見解,抓住每一個(gè)機(jī)遇,為大規(guī)模應(yīng)用奠定基礎(chǔ)。
人們都知道,身處海中,不拼命游泳,就會(huì)被大浪吞沒。同樣,企業(yè)也承擔(dān)不起回避未來挑戰(zhàn)的后果。企業(yè)必須以“扎猛子”的精神投入進(jìn)去,主動(dòng)構(gòu)想企業(yè)如何在未來以機(jī)器學(xué)習(xí)、機(jī)器分析甚至是機(jī)器預(yù)測(cè)為主的世界中生存,才能為未來謀得生機(jī)。
回想當(dāng)年人們面對(duì)互聯(lián)網(wǎng)的不屑,再到今天我們正在研究的AI智能解決方案,有一個(gè)道理是很清楚的——擁抱未來不只是一個(gè)選擇,而是一種必須??萍甲兏锏乃俣冗€在加快,而因循守舊或坐失良機(jī)的企業(yè)只會(huì)被時(shí)代所拋棄。
就像上文提到的惠特比的那家烘焙店一樣,只會(huì)那些目光長(zhǎng)遠(yuǎn)的人,才會(huì)吃到更多的時(shí)代紅利。(財(cái)富中文網(wǎng))
本評(píng)論文章來自《財(cái)富》全球論壇的贊助商——DXC科技公司。本文作者Howard Boville是DXC公司人工智能咨詢工程服務(wù)執(zhí)行副總裁。
譯者:樸成奎
When I was a student in England in the 1990s, I often gave talks about the rise of the internet, which was still a new and relatively misunderstood concept. Back then, the idea that this could fundamentally reshape how we live, work, and do business seemed far-fetched to many.
One story that stands out involved a small family-owned cookie maker in Whitby, England, called Botham’s of Whitby. (Whitby, interestingly, is the same port that Captain James Cook set out from to chart previously unexplored lands.) This family was one of the early adopters of e-commerce, I told my audience, explaining how this traditional business was leveraging the new digital world to reach customers far beyond the Yorkshire area.
I remember the skeptical chuckles and laughter from the audience. The idea of buying baked goods online seemed absurd to people. “Who would order cookies on the internet?”
But the cookie maker saw the future, recognizing the Internet’s potential long before it became mainstream. And while others laughed, it was busy launching a business model that would change the world.
Waves of technology are breaking fast
As Mark Twain once said, “History doesn’t repeat itself, but it often rhymes.” The technology waves that we’ve lived through—the shift from analog to digital, the rise of the internet, the migration to the cloud, etc.—can inform and illuminate us as we prepare to unlock the full potential of AI, quantum and other technologies.
The challenge is that technological waves are breaking faster these days. And waiting or pausing is not an option.
We’ve entered an era where the speed of change is exponential, with each innovation building on previous ones. While it took the rise of the Internet 16 years to fully permeate business and society, we no longer have the luxury of a long-term adoption and experimentation phase. Each new wave doesn’t just introduce new tools; it creates new business models, leaving room for anyone to seize the opportunity.
For example, in a matter of years, cloud computing completely changed how we work. Suddenly, you could spin up a website from a laptop at a coffee shop, paying for only the computing power you used. And entire industries were transformed. This democratization of access allowed small startups to compete with established giants.
The release of the iPhone brought another seismic shift. Suddenly, with social media apps and the web literally in the palm of your hand, individuals could connect, share, and influence audiences anytime, anywhere.
Companies had a new way to reach their customers, making marketing more accessible, targeted and measurable than ever before.
And now, with AI top of mind and technological advancements occurring at an unprecedented pace, how can companies keep up? How can we effectively harness AI and integrate it into our business models to avoid being overwhelmed by the impending wave of change?
In his book, Thank You for Being Late, Thomas Friedman emphasizes the importance of pausing and reflecting in an era of rapid acceleration, rather than reacting impulsively. But in today’s era of AI, do businesses still have that luxury?
Thanks to its democratization, AI will become more accessible to a wider range of people. But companies need to start experimenting with AI as soon as possible to effectively put it to work. This aligns less with Friedman and more with the Japanese proverb, “Fall seven times, stand up eight.” To gain quick impact, iterate and fail repeatedly. In other words, build the airplane while flying it.
To do so, businesses need to put collaboration front and center, and work with partners who understand how to navigate the future and push the limits of what AI makes possible.
We’re seeing clients quickly take that leap by starting small, thinking big and demonstrating quick wins.
AI as a core element of strategy
One example is the financial services company Equitable Holdings (Equitable Holdings is a DXC client), which built a GenAI-powered virtual service agent that analyzed thousands of documents, enabled customer representatives to respond 80% faster, and freed them up to focus on more value-added tasks.
And we’re seeing banks, airlines, healthcareorganizations, car manufactures, and others move swiftly from experimenting with AI to making it a core element of their strategy. Helping clients embrace each opportunity with the passion of a first-time entrepreneur sets the stage for broader implementation based on the insights we learn together.
Just as people know to swim through ocean waves so they don’t get knocked over, companies can’t afford to shy away from what’s ahead. They need to dive in and start imagining a world where machines can automate, analyze, and even predict the future.
As I reflect on the journey from those early days of skepticism to the cutting-edge AI-powered solutions we’re deploying today, one thing remains clear: embracing the future is not just a choice, it’s a necessity. The speed of technological change is accelerating, and businesses that hesitate or cling to the past will be left behind.
And just like Botham’s of Whitby, those who see beyond the present will be ready to boldly move forward.
This commentary is from DXC Technology, a sponsor of the Fortune Global Forum. Howard Boville is executive vice president, consulting & engineering services - Powered by AI, at DXC.