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新冠疫情期間,醫(yī)療保健和生物制藥公司如何救助他人并自救

敬業(yè)、犧牲和支持文化是今年醫(yī)療保健和生物醫(yī)藥行業(yè)最佳職場(chǎng)榜單中所彰顯的品質(zhì)。

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危機(jī)期間的關(guān)愛(ài)。圖片來(lái)源:Courtesy of Methodist Le Bonheur Healthcare

去年夏天,當(dāng)新冠病例在其醫(yī)療機(jī)構(gòu)出現(xiàn)激增時(shí),邁克·尤格烏克對(duì)自己所領(lǐng)導(dǎo)的員工和企業(yè)文化感到欣慰不已。

尤格烏克是Methodist Le Bonheur醫(yī)療保健公司(Methodist Le Bonheur Healthcare)的首席執(zhí)行官,該公司在田納西州曼菲斯地區(qū)經(jīng)營(yíng)著六家醫(yī)院。

在7月的那一周,Methodist Le Bonheur的新冠肺炎病患數(shù)量創(chuàng)歷史新高。尤格烏克及其團(tuán)隊(duì)并不確定應(yīng)該如何安排其新冠病房的人手。隨著病患數(shù)量的增加,Methodist Le Bonheur的很多護(hù)士每周都得工作6天,而且還要應(yīng)對(duì)疫情帶來(lái)的前所未有的挑戰(zhàn)。

護(hù)士往往是病患病故時(shí)唯一在其身邊陪伴的人,有時(shí)候她們得拿著電話以便病患能夠通過(guò)Facetime與悲痛欲絕的家庭成員視頻通話。除了情感方面的負(fù)擔(dān)之外,護(hù)士還得擔(dān)心自身的健康狀況及其家庭成員的安全。

然而,護(hù)士們?cè)?月的那一周爭(zhēng)先恐后地報(bào)名加班,她們并非是為了賺加班費(fèi)。尤格烏克表示,這些技術(shù)精湛的專(zhuān)業(yè)人士只要離開(kāi)Methodist Le Bonheur并加入臨時(shí)的護(hù)士勞務(wù)中介,便可以通過(guò)外派安排掙到更多的錢(qián),但這并非是其初衷。他們是為了那些醫(yī)院里需要照看的病患。

他說(shuō):“對(duì)我而言,這是承諾,也是一種無(wú)價(jià)的決心?!?/p>

敬業(yè)、犧牲和支持文化是今年醫(yī)療保健和生物醫(yī)藥行業(yè)最佳職場(chǎng)榜單中所彰顯的品質(zhì)。疫情期間,包括Methodist Le Bonheur在內(nèi)的這些機(jī)構(gòu)照顧著自己的員工,員工又在疫情一線為病患提供服務(wù)并尋找新藥。由于去年的大事件并非只有新冠疫情,因此醫(yī)療保健和生物制藥行業(yè)最佳職場(chǎng)還關(guān)注了爭(zhēng)取種族公正的抗議活動(dòng)與經(jīng)濟(jì)下行,以尋找不同的方式來(lái)保護(hù),甚至是加強(qiáng)包容性文化。

醫(yī)療保健和生物制藥行業(yè)最佳職場(chǎng)榜單分為數(shù)個(gè)子榜單。在醫(yī)療保健行業(yè)最佳職場(chǎng)榜單上的大型機(jī)構(gòu)類(lèi)目中,Texas Health Resources排名第一,緊隨其后的是位于紐約新海德公園(New Hyde Park)的Northwell Health,以及Southern Ohio Medical Center。在小企業(yè)門(mén)類(lèi)中奪魁的是為初級(jí)護(hù)理醫(yī)師提供一系列服務(wù)的Aledade,緊隨其后的是旅行護(hù)理機(jī)構(gòu)Aya Healthcare和遠(yuǎn)程醫(yī)療公司Ro。

Horizon Therapeutics在生物制藥門(mén)類(lèi)中名列第一,緊隨其后的是基因泰克(Genentech)和艾伯維(AbbVie)。

雅培:盡一切努力阻止新冠疫情

雅培公司(Abbott)在今年的醫(yī)療保健行業(yè)最佳職場(chǎng)排名中也贏得了一席之地。雅培的人力資源執(zhí)行副總裁瑪麗·莫蘭德說(shuō),盡管這家醫(yī)療科技公司的雇員沒(méi)有在一線照顧新冠肺炎病患,但雅培的員工也體現(xiàn)了其出類(lèi)拔萃的一面,在新冠疫情期間貢獻(xiàn)了重要的測(cè)試包。

雅培公司人力資源執(zhí)行副總裁瑪麗·莫蘭德。圖片來(lái)源:Courtesy of Abbott

雅培開(kāi)發(fā)了首批新冠病毒快速測(cè)試試劑,ID NOW分子測(cè)試產(chǎn)品能夠在短短15分鐘內(nèi)給出結(jié)果。隨后,該公司開(kāi)發(fā)了第二種測(cè)試試劑——BinaxNOW快速抗體測(cè)試,成本僅有5美元,而且無(wú)需額外的設(shè)備,可以大規(guī)模生產(chǎn)。瑪麗表示,這些重大開(kāi)發(fā)項(xiàng)目會(huì)擾亂傳統(tǒng)業(yè)務(wù)線,而且員工也會(huì)被派往需要人手的地方幫忙。她說(shuō),為了幫助生產(chǎn)測(cè)試試劑,超過(guò)300名員工更換了工作職務(wù)。

瑪麗說(shuō):“我們從營(yíng)養(yǎng)部門(mén)借人手,以幫助開(kāi)展診斷工作。”

瑪麗談到了一位特殊員工的靈活性,他就是雅培快速診斷部門(mén)的運(yùn)營(yíng)總監(jiān)安德魯斯·加西亞·羅德里奎茲。在新冠疫情于去年席卷美國(guó)時(shí),加西亞正在南加州工作,而且很快將擔(dān)任國(guó)際業(yè)務(wù)的重要職責(zé)。

瑪麗回憶說(shuō):“他原本會(huì)被派往挪威擔(dān)任項(xiàng)目管理者?!比欢?,隨著雅培提升緬因州新冠病毒測(cè)試包設(shè)施的產(chǎn)能,公司要求加西亞·羅德里奎茲前往那里工作。

在幫助緬因州工廠建成投產(chǎn)之后,加西亞返回了南加州。幾乎就在同一時(shí)間,公司再次給他打電話,布置了另一項(xiàng)任務(wù)。這一次是幫助監(jiān)管芝加哥城外新設(shè)立的新冠病毒測(cè)試項(xiàng)目。

瑪麗說(shuō),加西亞·羅德里奎茲和雅培員工通常對(duì)其工作責(zé)任或工作地點(diǎn)的變化沒(méi)有什么怨言。她說(shuō),員工的態(tài)度是“完成任務(wù)”。

這種態(tài)度可能與公司在去年這個(gè)頗具挑戰(zhàn)的年代對(duì)員工的支持有關(guān)。員工之所以對(duì)進(jìn)入雅培設(shè)施感到更加安心的一個(gè)重要原因在于廣泛的新冠病毒測(cè)試?,旣愓f(shuō),通過(guò)使用雅培自己的測(cè)試以及名為NAVICA的智能手機(jī)應(yīng)用程序(該應(yīng)用程序能夠與設(shè)施安保系統(tǒng)和雇主測(cè)試協(xié)議相連接),公司打消了員工對(duì)工作場(chǎng)所的健康問(wèn)題的顧慮。

雅培還推出了諸多福利,例如雇員孩子免費(fèi)輔導(dǎo),同時(shí)還設(shè)有辦公室育兒設(shè)施。讓父母可以來(lái)公司工作實(shí)際上有助于放松其心情,因?yàn)樵诰蛹夜ぷ鞯耐瑫r(shí)還得應(yīng)對(duì)各種任務(wù)會(huì)帶來(lái)很大的壓力。瑪麗說(shuō):“我都記不清楚有多少職業(yè)母親曾經(jīng)對(duì)我說(shuō):‘來(lái)這里我感到非常開(kāi)心。’”

默沙東:明確就業(yè)保障承諾,并擴(kuò)大了員工資源組

制藥巨頭默沙東(Merck)在醫(yī)療保健和生物醫(yī)藥行業(yè)最佳職場(chǎng)榜單排名中亦是榜上有名。默沙東最近宣布,公司將幫助生產(chǎn)強(qiáng)生(Johnson & Johnson)的新冠疫苗,而且在疫情爆發(fā)初期便已經(jīng)采取措施來(lái)改善其雇員的心理健康。默沙東的全球多元化副總裁兼卓越包容性中心(Merck’s Inclusion Center of Excellence)負(fù)責(zé)人塞勒斯特·沃倫向默沙東旗下120家公司的7萬(wàn)名雇員承諾推出重大工作保障舉措。

沃倫說(shuō):“在財(cái)務(wù)穩(wěn)定性方面,我們一開(kāi)始便聲明會(huì)避免因?yàn)橐咔槎脝T,在隔離或病休期間會(huì)繼續(xù)支付工資,而且會(huì)擴(kuò)大新冠疫情緊急情況下的401(k)賬戶(hù)的可及性。在醫(yī)療保健方面,我們迅速地宣布,公司將完全負(fù)擔(dān)新冠病毒的診斷、測(cè)試和治療,以及與非新冠病毒相關(guān)的遠(yuǎn)程醫(yī)療費(fèi)用?!?/p>

為了幫助雇員避免產(chǎn)生倦怠情緒,默沙東專(zhuān)注于傾聽(tīng)員工的心聲。塞勒斯特說(shuō),公司開(kāi)展了調(diào)查和小組座談會(huì),以了解員工的感受、挑戰(zhàn)和需求。

通過(guò)此舉,默沙東有條不紊地提升了雇員信任和福祉。從整體來(lái)看,在最佳職場(chǎng)評(píng)選中分?jǐn)?shù)最高的機(jī)構(gòu)會(huì)定期使用我們的“信任指數(shù)”調(diào)查,在疫情期間搜集雇員感受的數(shù)據(jù)。

塞勒斯特說(shuō),通過(guò)采取掌握其員工動(dòng)向的舉措,默沙東獲得的回報(bào)便是有關(guān)員工的洞見(jiàn)。

她說(shuō):“公司很快明確意識(shí)到,平衡工作與家庭之間的責(zé)任以及保持身體、心理和財(cái)務(wù)健康是員工關(guān)心的主要問(wèn)題?!?/p>

作為應(yīng)對(duì)舉措,默沙東將現(xiàn)場(chǎng)訓(xùn)練和瑜伽課搬到了線上,提供每日愛(ài)心電話服務(wù),舉辦專(zhuān)注于韌性和倦怠情緒的活動(dòng),并面向全球網(wǎng)播世界級(jí)演講者有關(guān)韌性、男性心理健康和幸福話題的演講。

去年,默沙東的“員工業(yè)務(wù)資源組”(EBRG)開(kāi)展了更多的活動(dòng)。例如,公司的亞太“員工業(yè)務(wù)資源組”(Asia Pacific EBRG)曾經(jīng)專(zhuān)注于解決排外問(wèn)題,它源于與新冠疫情相關(guān)的反亞洲人情緒。此外,默沙東的西班牙“員工業(yè)務(wù)資源組”(Merck Hispanos EBRG)的成員會(huì)在“cafecitos”(喝咖啡的短暫休息)期間分享其關(guān)注的問(wèn)題和資源,來(lái)解決新冠疫情對(duì)拉美社區(qū)造成的不成比例的影響。

員工資源組(ERG)在一些公司中難以獲得支持。塞勒斯特說(shuō),然而,默沙東的親和力小組長(zhǎng)期以來(lái)都能夠得到公司領(lǐng)導(dǎo)的傾聽(tīng)。她說(shuō):“‘員工業(yè)務(wù)資源組’的重要性在2020年得到了提升。不過(guò),他們多年來(lái)一直都是公司全球多元化和包容性戰(zhàn)略不可或缺的一部分?!?/p>

Desert Oasis:在充滿(mǎn)困難的一年里,為成員和雇員提供關(guān)愛(ài)

另一個(gè)登上了醫(yī)療保健和生物醫(yī)藥行業(yè)最佳職場(chǎng)榜單的機(jī)構(gòu)是Desert Oasis Healthcare。該機(jī)構(gòu)致力于為柯契拉谷、河濱市周邊荒漠社區(qū)以及加州圣貝納迪諾各郡的病患提供醫(yī)療和保健服務(wù)。

該機(jī)構(gòu)的診所業(yè)務(wù)執(zhí)行副總裁布萊恩·霍吉金斯稱(chēng),Desert Oasis應(yīng)對(duì)新冠疫情的一個(gè)方式就是利用其“關(guān)愛(ài)語(yǔ)言”計(jì)劃。該計(jì)劃教導(dǎo)員工在與病患互動(dòng)時(shí)要始于自己的心聲,然后才是理性的聲音,最后再次回歸內(nèi)心。由于同情心和發(fā)自?xún)?nèi)心的感受貫穿始終,Desert Oasis的護(hù)士、醫(yī)生和其他診所員工便有了應(yīng)對(duì)新冠疫情創(chuàng)傷的預(yù)案措施。

布萊恩說(shuō):“關(guān)鍵在于傳播關(guān)愛(ài)?!?/p>

2020年是充滿(mǎn)困難的一年,布萊恩和其他Desert Oasis的領(lǐng)導(dǎo)也為公司雇員帶來(lái)了關(guān)愛(ài)。例如,公司高管廣泛地為診所員工搜尋個(gè)人防護(hù)用品,比如面具、醫(yī)院防護(hù)服和手套。布萊恩回憶說(shuō):“我們不得不從中國(guó)購(gòu)買(mǎi)所需的個(gè)人防護(hù)用品?!?/p>

Desert Oasis在去年春天新冠疫情爆發(fā)時(shí)還決定不會(huì)裁員或強(qiáng)制放假。這意味著一些雇員不得不改變其常規(guī)的工作職責(zé),近40%的員工都轉(zhuǎn)為居家工作。

一些公司領(lǐng)導(dǎo)者想出了很多有創(chuàng)意的方法。一些雇員將很大一部分時(shí)間用于電話溝通近3萬(wàn)名老年人士,告訴他們?nèi)绾我?guī)避新冠病毒,并進(jìn)行安全隔離,同時(shí)詢(xún)問(wèn)他們?cè)谒幬锘蚴称贩矫媸欠裥枰獛椭F渌蛦T學(xué)習(xí)了新冠疫情跟蹤技能,以協(xié)助跟蹤和管理備受病毒折磨的病患或雇員。

該機(jī)構(gòu)還需要迅速轉(zhuǎn)向?yàn)?萬(wàn)名會(huì)員提供虛擬初級(jí)和特殊護(hù)理。Desert Oasis的領(lǐng)導(dǎo)者設(shè)立了一個(gè)目標(biāo),每年至少要對(duì)90%的老年會(huì)員進(jìn)行虛擬健康拜訪。如果雇員在2020年實(shí)現(xiàn)了這個(gè)目標(biāo),布萊恩答應(yīng)讓員工往自己臉上扣蛋糕。

Desert Oasis的雇員讓他為這個(gè)挑戰(zhàn)“買(mǎi)單”。拿蛋糕扔臉的視頻很快發(fā)布在了公司的內(nèi)網(wǎng)上,布萊恩說(shuō),這一切都值了。

在疫情期間,我們以“超乎尋常的努力”實(shí)現(xiàn)了90%的拜訪水平以及隨之而來(lái)的社區(qū)福祉,他說(shuō),“這個(gè)機(jī)構(gòu)以及實(shí)現(xiàn)這一使命的員工總是讓我感動(dòng)不已?!保ㄘ?cái)富中文網(wǎng))

譯者:馮豐

審校:夏林

去年夏天,當(dāng)新冠病例在其醫(yī)療機(jī)構(gòu)出現(xiàn)激增時(shí),邁克·尤格烏克對(duì)自己所領(lǐng)導(dǎo)的員工和企業(yè)文化感到欣慰不已。

尤格烏克是Methodist Le Bonheur醫(yī)療保健公司(Methodist Le Bonheur Healthcare)的首席執(zhí)行官,該公司在田納西州曼菲斯地區(qū)經(jīng)營(yíng)著六家醫(yī)院。

在7月的那一周,Methodist Le Bonheur的新冠肺炎病患數(shù)量創(chuàng)歷史新高。尤格烏克及其團(tuán)隊(duì)并不確定應(yīng)該如何安排其新冠病房的人手。隨著病患數(shù)量的增加,Methodist Le Bonheur的很多護(hù)士每周都得工作6天,而且還要應(yīng)對(duì)疫情帶來(lái)的前所未有的挑戰(zhàn)。

護(hù)士往往是病患病故時(shí)唯一在其身邊陪伴的人,有時(shí)候她們得拿著電話以便病患能夠通過(guò)Facetime與悲痛欲絕的家庭成員視頻通話。除了情感方面的負(fù)擔(dān)之外,護(hù)士還得擔(dān)心自身的健康狀況及其家庭成員的安全。

然而,護(hù)士們?cè)?月的那一周爭(zhēng)先恐后地報(bào)名加班,她們并非是為了賺加班費(fèi)。尤格烏克表示,這些技術(shù)精湛的專(zhuān)業(yè)人士只要離開(kāi)Methodist Le Bonheur并加入臨時(shí)的護(hù)士勞務(wù)中介,便可以通過(guò)外派安排掙到更多的錢(qián),但這并非是其初衷。他們是為了那些醫(yī)院里需要照看的病患。

他說(shuō):“對(duì)我而言,這是承諾,也是一種無(wú)價(jià)的決心。”

敬業(yè)、犧牲和支持文化是今年醫(yī)療保健和生物醫(yī)藥行業(yè)最佳職場(chǎng)榜單中所彰顯的品質(zhì)。疫情期間,包括Methodist Le Bonheur在內(nèi)的這些機(jī)構(gòu)照顧著自己的員工,員工又在疫情一線為病患提供服務(wù)并尋找新藥。由于去年的大事件并非只有新冠疫情,因此醫(yī)療保健和生物制藥行業(yè)最佳職場(chǎng)還關(guān)注了爭(zhēng)取種族公正的抗議活動(dòng)與經(jīng)濟(jì)下行,以尋找不同的方式來(lái)保護(hù),甚至是加強(qiáng)包容性文化。

醫(yī)療保健和生物制藥行業(yè)最佳職場(chǎng)榜單分為數(shù)個(gè)子榜單。在醫(yī)療保健行業(yè)最佳職場(chǎng)榜單上的大型機(jī)構(gòu)類(lèi)目中,Texas Health Resources排名第一,緊隨其后的是位于紐約新海德公園(New Hyde Park)的Northwell Health,以及Southern Ohio Medical Center。在小企業(yè)門(mén)類(lèi)中奪魁的是為初級(jí)護(hù)理醫(yī)師提供一系列服務(wù)的Aledade,緊隨其后的是旅行護(hù)理機(jī)構(gòu)Aya Healthcare和遠(yuǎn)程醫(yī)療公司Ro。

Horizon Therapeutics在生物制藥門(mén)類(lèi)中名列第一,緊隨其后的是基因泰克(Genentech)和艾伯維(AbbVie)。

雅培:盡一切努力阻止新冠疫情

雅培公司(Abbott)在今年的醫(yī)療保健行業(yè)最佳職場(chǎng)排名中也贏得了一席之地。雅培的人力資源執(zhí)行副總裁瑪麗·莫蘭德說(shuō),盡管這家醫(yī)療科技公司的雇員沒(méi)有在一線照顧新冠肺炎病患,但雅培的員工也體現(xiàn)了其出類(lèi)拔萃的一面,在新冠疫情期間貢獻(xiàn)了重要的測(cè)試包。

雅培開(kāi)發(fā)了首批新冠病毒快速測(cè)試試劑,ID NOW分子測(cè)試產(chǎn)品能夠在短短15分鐘內(nèi)給出結(jié)果。隨后,該公司開(kāi)發(fā)了第二種測(cè)試試劑——BinaxNOW快速抗體測(cè)試,成本僅有5美元,而且無(wú)需額外的設(shè)備,可以大規(guī)模生產(chǎn)?,旣惐硎荆@些重大開(kāi)發(fā)項(xiàng)目會(huì)擾亂傳統(tǒng)業(yè)務(wù)線,而且員工也會(huì)被派往需要人手的地方幫忙。她說(shuō),為了幫助生產(chǎn)測(cè)試試劑,超過(guò)300名員工更換了工作職務(wù)。

瑪麗說(shuō):“我們從營(yíng)養(yǎng)部門(mén)借人手,以幫助開(kāi)展診斷工作。”

瑪麗談到了一位特殊員工的靈活性,他就是雅培快速診斷部門(mén)的運(yùn)營(yíng)總監(jiān)安德魯斯·加西亞·羅德里奎茲。在新冠疫情于去年席卷美國(guó)時(shí),加西亞正在南加州工作,而且很快將擔(dān)任國(guó)際業(yè)務(wù)的重要職責(zé)。

瑪麗回憶說(shuō):“他原本會(huì)被派往挪威擔(dān)任項(xiàng)目管理者?!比欢?,隨著雅培提升緬因州新冠病毒測(cè)試包設(shè)施的產(chǎn)能,公司要求加西亞·羅德里奎茲前往那里工作。

在幫助緬因州工廠建成投產(chǎn)之后,加西亞返回了南加州。幾乎就在同一時(shí)間,公司再次給他打電話,布置了另一項(xiàng)任務(wù)。這一次是幫助監(jiān)管芝加哥城外新設(shè)立的新冠病毒測(cè)試項(xiàng)目。

瑪麗說(shuō),加西亞·羅德里奎茲和雅培員工通常對(duì)其工作責(zé)任或工作地點(diǎn)的變化沒(méi)有什么怨言。她說(shuō),員工的態(tài)度是“完成任務(wù)”。

這種態(tài)度可能與公司在去年這個(gè)頗具挑戰(zhàn)的年代對(duì)員工的支持有關(guān)。員工之所以對(duì)進(jìn)入雅培設(shè)施感到更加安心的一個(gè)重要原因在于廣泛的新冠病毒測(cè)試?,旣愓f(shuō),通過(guò)使用雅培自己的測(cè)試以及名為NAVICA的智能手機(jī)應(yīng)用程序(該應(yīng)用程序能夠與設(shè)施安保系統(tǒng)和雇主測(cè)試協(xié)議相連接),公司打消了員工對(duì)工作場(chǎng)所的健康問(wèn)題的顧慮。

雅培還推出了諸多福利,例如雇員孩子免費(fèi)輔導(dǎo),同時(shí)還設(shè)有辦公室育兒設(shè)施。讓父母可以來(lái)公司工作實(shí)際上有助于放松其心情,因?yàn)樵诰蛹夜ぷ鞯耐瑫r(shí)還得應(yīng)對(duì)各種任務(wù)會(huì)帶來(lái)很大的壓力。瑪麗說(shuō):“我都記不清楚有多少職業(yè)母親曾經(jīng)對(duì)我說(shuō):‘來(lái)這里我感到非常開(kāi)心?!?/p>

默沙東:明確就業(yè)保障承諾,并擴(kuò)大了員工資源組

制藥巨頭默沙東(Merck)在醫(yī)療保健和生物醫(yī)藥行業(yè)最佳職場(chǎng)榜單排名中亦是榜上有名。默沙東最近宣布,公司將幫助生產(chǎn)強(qiáng)生(Johnson & Johnson)的新冠疫苗,而且在疫情爆發(fā)初期便已經(jīng)采取措施來(lái)改善其雇員的心理健康。默沙東的全球多元化副總裁兼卓越包容性中心(Merck’s Inclusion Center of Excellence)負(fù)責(zé)人塞勒斯特·沃倫向默沙東旗下120家公司的7萬(wàn)名雇員承諾推出重大工作保障舉措。

沃倫說(shuō):“在財(cái)務(wù)穩(wěn)定性方面,我們一開(kāi)始便聲明會(huì)避免因?yàn)橐咔槎脝T,在隔離或病休期間會(huì)繼續(xù)支付工資,而且會(huì)擴(kuò)大新冠疫情緊急情況下的401(k)賬戶(hù)的可及性。在醫(yī)療保健方面,我們迅速地宣布,公司將完全負(fù)擔(dān)新冠病毒的診斷、測(cè)試和治療,以及與非新冠病毒相關(guān)的遠(yuǎn)程醫(yī)療費(fèi)用?!?/p>

為了幫助雇員避免產(chǎn)生倦怠情緒,默沙東專(zhuān)注于傾聽(tīng)員工的心聲。塞勒斯特說(shuō),公司開(kāi)展了調(diào)查和小組座談會(huì),以了解員工的感受、挑戰(zhàn)和需求。

通過(guò)此舉,默沙東有條不紊地提升了雇員信任和福祉。從整體來(lái)看,在最佳職場(chǎng)評(píng)選中分?jǐn)?shù)最高的機(jī)構(gòu)會(huì)定期使用我們的“信任指數(shù)”調(diào)查,在疫情期間搜集雇員感受的數(shù)據(jù)。

塞勒斯特說(shuō),通過(guò)采取掌握其員工動(dòng)向的舉措,默沙東獲得的回報(bào)便是有關(guān)員工的洞見(jiàn)。

她說(shuō):“公司很快明確意識(shí)到,平衡工作與家庭之間的責(zé)任以及保持身體、心理和財(cái)務(wù)健康是員工關(guān)心的主要問(wèn)題?!?/p>

作為應(yīng)對(duì)舉措,默沙東將現(xiàn)場(chǎng)訓(xùn)練和瑜伽課搬到了線上,提供每日愛(ài)心電話服務(wù),舉辦專(zhuān)注于韌性和倦怠情緒的活動(dòng),并面向全球網(wǎng)播世界級(jí)演講者有關(guān)韌性、男性心理健康和幸福話題的演講。

去年,默沙東的“員工業(yè)務(wù)資源組”(EBRG)開(kāi)展了更多的活動(dòng)。例如,公司的亞太“員工業(yè)務(wù)資源組”(Asia Pacific EBRG)曾經(jīng)專(zhuān)注于解決排外問(wèn)題,它源于與新冠疫情相關(guān)的反亞洲人情緒。此外,默沙東的西班牙“員工業(yè)務(wù)資源組”(Merck Hispanos EBRG)的成員會(huì)在“cafecitos”(喝咖啡的短暫休息)期間分享其關(guān)注的問(wèn)題和資源,來(lái)解決新冠疫情對(duì)拉美社區(qū)造成的不成比例的影響。

員工資源組(ERG)在一些公司中難以獲得支持。塞勒斯特說(shuō),然而,默沙東的親和力小組長(zhǎng)期以來(lái)都能夠得到公司領(lǐng)導(dǎo)的傾聽(tīng)。她說(shuō):“‘員工業(yè)務(wù)資源組’的重要性在2020年得到了提升。不過(guò),他們多年來(lái)一直都是公司全球多元化和包容性戰(zhàn)略不可或缺的一部分?!?/p>

Desert Oasis:在充滿(mǎn)困難的一年里,為成員和雇員提供關(guān)愛(ài)

另一個(gè)登上了醫(yī)療保健和生物醫(yī)藥行業(yè)最佳職場(chǎng)榜單的機(jī)構(gòu)是Desert Oasis Healthcare。該機(jī)構(gòu)致力于為柯契拉谷、河濱市周邊荒漠社區(qū)以及加州圣貝納迪諾各郡的病患提供醫(yī)療和保健服務(wù)。

該機(jī)構(gòu)的診所業(yè)務(wù)執(zhí)行副總裁布萊恩·霍吉金斯稱(chēng),Desert Oasis應(yīng)對(duì)新冠疫情的一個(gè)方式就是利用其“關(guān)愛(ài)語(yǔ)言”計(jì)劃。該計(jì)劃教導(dǎo)員工在與病患互動(dòng)時(shí)要始于自己的心聲,然后才是理性的聲音,最后再次回歸內(nèi)心。由于同情心和發(fā)自?xún)?nèi)心的感受貫穿始終,Desert Oasis的護(hù)士、醫(yī)生和其他診所員工便有了應(yīng)對(duì)新冠疫情創(chuàng)傷的預(yù)案措施。

布萊恩說(shuō):“關(guān)鍵在于傳播關(guān)愛(ài)。”

2020年是充滿(mǎn)困難的一年,布萊恩和其他Desert Oasis的領(lǐng)導(dǎo)也為公司雇員帶來(lái)了關(guān)愛(ài)。例如,公司高管廣泛地為診所員工搜尋個(gè)人防護(hù)用品,比如面具、醫(yī)院防護(hù)服和手套。布萊恩回憶說(shuō):“我們不得不從中國(guó)購(gòu)買(mǎi)所需的個(gè)人防護(hù)用品?!?/p>

Desert Oasis在去年春天新冠疫情爆發(fā)時(shí)還決定不會(huì)裁員或強(qiáng)制放假。這意味著一些雇員不得不改變其常規(guī)的工作職責(zé),近40%的員工都轉(zhuǎn)為居家工作。

一些公司領(lǐng)導(dǎo)者想出了很多有創(chuàng)意的方法。一些雇員將很大一部分時(shí)間用于電話溝通近3萬(wàn)名老年人士,告訴他們?nèi)绾我?guī)避新冠病毒,并進(jìn)行安全隔離,同時(shí)詢(xún)問(wèn)他們?cè)谒幬锘蚴称贩矫媸欠裥枰獛椭?。其他雇員學(xué)習(xí)了新冠疫情跟蹤技能,以協(xié)助跟蹤和管理備受病毒折磨的病患或雇員。

該機(jī)構(gòu)還需要迅速轉(zhuǎn)向?yàn)?萬(wàn)名會(huì)員提供虛擬初級(jí)和特殊護(hù)理。Desert Oasis的領(lǐng)導(dǎo)者設(shè)立了一個(gè)目標(biāo),每年至少要對(duì)90%的老年會(huì)員進(jìn)行虛擬健康拜訪。如果雇員在2020年實(shí)現(xiàn)了這個(gè)目標(biāo),布萊恩答應(yīng)讓員工往自己臉上扣蛋糕。

Desert Oasis的雇員讓他為這個(gè)挑戰(zhàn)“買(mǎi)單”。拿蛋糕扔臉的視頻很快發(fā)布在了公司的內(nèi)網(wǎng)上,布萊恩說(shuō),這一切都值了。

在疫情期間,我們以“超乎尋常的努力”實(shí)現(xiàn)了90%的拜訪水平以及隨之而來(lái)的社區(qū)福祉,他說(shuō),“這個(gè)機(jī)構(gòu)以及實(shí)現(xiàn)這一使命的員工總是讓我感動(dòng)不已?!保ㄘ?cái)富中文網(wǎng))

譯者:馮豐

審校:夏林

Michael Ugwueke got an encouraging reminder of the kind of people and culture he leads last summer, when COVID cases were spiking at his health system.

Ugwueke is CEO of Methodist Le Bonheur Healthcare, which operates six hospitals in the Memphis, Tenn., region.

One week in July, the number of COVID patients at Methodist Le Bonheur reached a new high. Ugwueke and his team weren’t sure how they would staff their COVID units. Many of Methodist Le Bonheur’s nurses not only had been working six days a week to keep up with patient volumes, but were wrestling with the pandemic’s unprecedented challenges.

Nurses often were the only ones with patients as they died, sometimes holding up phones for Facetime sessions with distraught family members. Beyond this emotional burden, nurses carried fears about their own health and the safety of their families at home.

Still, nurse after nurse signed up for extra shifts that week in July. It wasn’t about the overtime pay, Ugwueke says. Those skilled professionals stood to make much more by leaving Methodist Le Bonheur to join temporary nurse staffing agencies for travel assignments. No. It was about caring for the hospital system’s patients in need, Ugwueke says.

“To me, that is a commitment and a level of determination that is just priceless,” he says.

Dedication, sacrifice and cultures of support are what you find on this year’s list of the Best Workplaces in Health Care & Biopharma. These organizations, which include Methodist Le Bonheur, cared for their own people, who in turn served the sick and sought new medicines on the front lines of a deadly pandemic. And since the past year wasn’t just about the COVID crisis, the Best Workplaces in Health Care & Biopharma also navigated the racial justice uprising and economic downturn—finding ways to preserve and even strengthen inclusive cultures.

The Best Workplaces in Health Care & Biopharma ranking is divided into a number of component lists. In the Best Workplaces in Health Care portion of the list, Texas Health Resources ranked first in the large-organization category. It was followed by Northwell Health, an integrated health care network based in New Hyde Park, New York, and Southern Ohio Medical Center. Aledade, which supports primary care physicians with a range of services, ranked first in the small and medium-size category of the Best Workplaces in Health Care. It was followed by travel nursing agency Aya Healthcare and telehealth firm Ro.

Horizon Therapeutics took the top spot in the Biopharma portion of the ranking, followed by Genentech and AbbVie.

Abbott pulls out all the stops to stop the pandemic

Abbott also earned a place on the Best Workplaces in Health Care ranking this year. And while employees of the healthcare technology company weren’t putting their lives on the line to care for COVID patients, Abbott folks have gone above and beyond to contribute vital testing kits amid the COVID pandemic, says Mary Moreland, Abbott’s Executive Vice President of Human Resources.

Abbott developed one of the first rapid COVID tests, the ID NOW molecular test product that could give results in as few as 15 minutes. Later, the company developed a second test, the BinaxNOW rapid antigen test that only costs $5, doesn’t require additional equipment and can be produced at mass scale. The major developments involved scrambling traditional lines of business and getting employees to pitch in where needed, Mary says. More than 300 people switched roles to help produce tests, she says.

“We were borrowing people from nutrition to help on diagnostics,” Mary says.

Mary points to the flexibility of a particular employee, Andres Garcia Rodriguez, an operations director in Abbott’s Rapid Diagnostics division. Before COVID hit last spring, Garcia Rodriguez was working in Southern California with a big, international move on the horizon.

“He was slated to become a site manager in Norway,” Mary recalls. But as Abbott ramped up a COVID test kit facility in Maine, the company asked Garcia Rodriguez to head there instead.

After helping to get the Maine plant up and running, Garcia Rodriguez returned to Southern California. Almost immediately, the company called him again with another request. This time, to help oversee a new COVID test operation outside of Chicago.

Garcia Rodriguez and Abbott folks in general didn’t complain about their job responsibilities or locations changing, Mary says. The attitude, she says, was “get it done.”

That attitude may have had something to do with the way the company has supported employees in a challenging year. One of the major factors helping employees feel more comfortable about coming into Abbott facilities has been extensive COVID testing. Using Abbott’s own tests and a smartphone app called NAVICA that interfaces with building security systems and employer testing protocols, the company has reassured employees that its facilities are healthy places to work, Mary says.

Abbott also has rolled out benefits such as free tutoring for children of employees and has kept onsite childcare facilities open. Enabling parents to come to work has actually helped ease their minds, given how stressful it can be to juggle tasks while working at home, Mary says: “I can’t tell you how many times working mothers have come up to me, saying ‘I’m so happy to be here.’”

Merck promises job security, and its employee resource groups expand

Pharmaceutical giant Merck also earned a spot on the Best Workplaces in Health Care & Biopharma. Merck, which recently announced it would help produce Johnson & Johnson’s COVID-19 vaccine, has taken steps to boost the mental health of employees since the early stages of the pandemic. Merck promised its 70,000 employees across 120 companies a significant measure of job security, says Celeste Warren, vice president of global diversity and head of Merck’s Inclusion Center of Excellence.

“From a financial stability perspective, we started with a statement that we would avoid layoffs due to the pandemic, continue pay during quarantine or sickness and expand emergency COVID access to 401k accounts,” Warren says. “From a healthcare perspective, we quickly announced that the company would cover all diagnosis, testing and treatment of COVID-19 at 100%, as well as non-COVID-related telemedicine at 100%.”

To help employees avoid burn-out, Merck concentrated on listening to its people. It conducted surveys and focus groups to understand their feelings, challenges and needs, Celeste says.

In doing so, Merck took a wise step to increasing employee trust and wellbeing. Overall, organizations that scored best on Great Place to Work’s ranking regularly gathered data on employees’ experience amid the pandemic using our Trust Index survey.

Merck’s efforts to take the pulse of its people paid off with insights, Celeste says.

“It quickly became clear that balancing work and family responsibilities as well as maintaining physical, mental and financial health were the major issues,” she says.

In response, Merck moved onsite exercise and yoga classes online, offered daily mindfulness calls, ran campaigns focused on resilience and burnout, and offered global webcasts by world-class speakers on resilience, men’s mental health and happiness.

Last year also was a time that Merck’s “employee business resource groups” stepped up their activities. For example, the company’s Asia Pacific EBRG focused on xenophobia resulting from anti-Asian sentiments associated with the COVID pandemic. What’s more, Merck Hispanos EBRG members came together in “cafecitos” (small coffee breaks) to share concerns and resources to address the disproportionate impact of COVID-19 in the Latino community.

ERGs in some companies struggle to find support. But Merck’s affinity groups have long had the ear of company leaders, Celeste says. “The importance of our EBRGs was amplified in 2020,” she says. “However, they have been an integral part of the company’s global diversity and inclusion strategy for years.”

Desert Oasis cares for members and employees in a difficult year

Another organization on the Best Workplaces in Health Care & Biopharma is Desert Oasis Healthcare, which provides medical care and wellness services to patients in the Coachella Valley and surrounding desert communities of Riverside and San Bernardino counties in California.

One way Desert Oasis has navigated the COVID pandemic is through its “Language of Caring” program, says Brian Hodgkins, executive vice president of clinical operations at the organization. The program trains staff to interact with patients with messages that first come from the heart, then the head, and finally again with the heart. By leading and ending with empathy and related heart-felt sentiments, Desert Oasis nurses, doctors and other clinical staff had a measure of preparation for the trauma brought on by COVID.

“It’s all about caring communication,” Brian says.

Brian and other Desert Oasis leaders brought caring to the company’s employees as well over the past difficult year. For one thing, company leaders searched far and wide to find personal protective equipment (PPE) for clinical staff—equipment such as masks, hospital gowns and gloves. “We had to go to China for our PPE,” Brian recalls.

Desert Oasis also decided not to lay off or furlough any staff members at the outset of COVID last spring. That meant some employees had to change their normal job roles, as nearly 40% of employees were shifted to working from home.

So company leaders got creative. Some employees rededicated much of their time to phone outreach to nearly 30,000 seniors, educating them on COVID avoidance and quarantine safety and asking if they needed help with medications or food services. Other employees obtained their COVID tracing skills to assist in tracing, tracking and managing patients or employees afflicted with the virus.

The organization also needed to quickly pivot to providing primary and specialty care to 60,000 members virtually. Desert Oasis leaders established a goal to set up annual wellness visits virtually with at least 90 percent of their senior members. If employees hit that target in 2020, Brian offered to take a pie in the face.

Desert Oasis employees made him “pay” for that challenge. The pie in the face, video of which was promptly posted on the company intranet site, was well-worth it, Brian says.

The 90 percent level—and the resulting community wellness that came amid a deadly pandemic--represented “an extraordinary effort,” he says. “This organization and the people that make this mission happen never cease to amaze me.”

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