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管理難題:遭遇力不從心的“好員工”

管理難題:遭遇力不從心的“好員工”

Linda A. Hill and Kent Lineback 2011年08月23日
每家公司幾乎都有這樣一種員工:他能力完全沒(méi)有問(wèn)題,但卻無(wú)法幫助公司進(jìn)一步提升業(yè)績(jī)。面對(duì)這樣的員工,該如何處理?

????還記得皮特?貝斯特嗎?他曾經(jīng)是甲殼蟲(chóng)樂(lè)隊(duì)的鼓手。之后,林戈?斯塔爾接替了他的位子,甲殼蟲(chóng)樂(lè)隊(duì)也自此獲得了“披頭四”(Fab Four)的美譽(yù)。

????1960年,應(yīng)約翰?列儂、保羅?麥卡特尼和喬治?哈里森的邀請(qǐng),貝斯特加盟甲殼蟲(chóng)樂(lè)隊(duì),當(dāng)時(shí),他們準(zhǔn)備前往德國(guó)北部的漢堡市,去當(dāng)?shù)鼐銟?lè)部進(jìn)行一系列演出。據(jù)說(shuō),正是在漢堡夜復(fù)一夜的現(xiàn)場(chǎng)演出奠定了披頭士的演出風(fēng)格和表演技巧,使他們?cè)趲啄旰蟪蔀榕e世聞名的樂(lè)隊(duì)。

????樂(lè)隊(duì)其他成員繼續(xù)名利雙收,惟有貝斯特中途折戟。原因何在?他的表現(xiàn)確實(shí)不錯(cuò),但還不足以好到能讓他一直留在樂(lè)隊(duì)的程度,所以在與樂(lè)隊(duì)合作兩年之后,他被樂(lè)隊(duì)解雇。

????1962年初,為了獲得迪卡唱片公司(Decca Records)的唱片合同,甲殼蟲(chóng)樂(lè)隊(duì)(當(dāng)時(shí)貝斯特還在)進(jìn)行了試唱,卻遭到了唱片公司的拒絕。幾個(gè)月以后,他們?nèi)ヅ谅屣L(fēng)唱片公司(Parlophone)試唱,該公司的制作人同意與他們簽約,但是堅(jiān)持在錄音期間使用一位經(jīng)驗(yàn)豐富的鼓手,而不是貝斯特(很顯然,這是當(dāng)時(shí)的一個(gè)行業(yè)慣例)。

????聽(tīng)了制作人的要求,列儂、麥卡特尼和哈里森他們決定解雇貝斯特,另尋他人。之后,他們選擇了林戈?斯塔爾,接下來(lái)發(fā)生的事,就眾所周知了。顯然,他們覺(jué)得如果貝斯特不夠優(yōu)秀,不適合錄音,那他肯定也沒(méi)法與樂(lè)隊(duì)共同實(shí)現(xiàn)更高的音樂(lè)抱負(fù)。

????音樂(lè)圈與大多數(shù)公司高管們的日常關(guān)心的工作焦點(diǎn)隔了十萬(wàn)八千里。但是,幾乎我們遇到的每個(gè)經(jīng)理人都遇到過(guò)類似“皮特?貝斯特”的問(wèn)題——某個(gè)成員的表現(xiàn)不錯(cuò),但還是不夠好。

????一個(gè)人“表現(xiàn)不錯(cuò),卻又不夠好”,怎么會(huì)這樣呢?如果經(jīng)理人希望自己的團(tuán)隊(duì)有所改善或與眾不同時(shí),他就會(huì)遇到這種情況。如果團(tuán)隊(duì)成員都希望能有所變化或提高,經(jīng)理人就要弄清楚,是否所有團(tuán)隊(duì)成員(順便說(shuō)一句,也包括經(jīng)理人本人)都能幫助團(tuán)隊(duì)實(shí)現(xiàn)和維持更高的業(yè)績(jī)水平。

????遺憾的是,答案并不總是肯定的??倳?huì)有一個(gè)人能勝任目前的工作——如皮特?貝斯特能夠勝任酒吧演出的樂(lè)隊(duì)鼓手——但要想提升表現(xiàn),他卻有些力不從心。在這種情況下,該如何對(duì)待這類員工呢?

????Remember Pete Best? Best was the Beatles drummer before Ringo Starr took the job and the group went on to become the Fab Four.

????Best was invited by John Lennon, Paul McCartney, and George Harrison -- the original Beatles -- to join them in 1960 just as they went to Hamburg in northern Germany to play a series of club dates. According to Beatles lore, it was in Hamburg, playing night after night in front of a live audience, that the group developed the seasoning and skills that would make them world-famous only a few years later.

????Why didn't Best go on to fame and fortune with the others? He was considered good, but not good enough, and so he was dismissed after spending two years with the group.

????In early 1962, the Beatles (with Best) auditioned for a recording contract with Decca Records and they were turned down. Months later, they auditioned for Parlophone. The producer there agreed to sign them but insisted on using an experienced session drummer instead of Best for the recordings (apparently, this was common practice at the time).

????When Lennon, McCartney, and Harrison heard what the producer wanted, they decided to let Best go entirely and find someone else. They chose Ringo Starr and the rest is history. Apparently, they felt if Best wasn't good enough for the recording sessions, he wasn't good enough for what they aspired to become.

????The music world may seem like a universe away from the daily concerns of most bosses, but almost every manager we've encountered has had a "Pete Best" problem -- someone on staff who was good, but not good enough.

????How can someone be "good but not good enough"? It happens when you want your group to become better or somehow different. And when you and the group aspire to change and improve, you need to ask everyone involved (including yourself, by the way) if they are capable of helping the group attain and sustain that higher level of performance.

????Unfortunately, the answer isn't always "yes." There's often someone who's perfectly capable in the current scenario -- like Pete Best as a club band drummer -- but isn't capable of doing his part to lift performance. What do you do with this person?

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