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CEO抑郁與否,AI一“聽”便知

Sasha Rogelberg
2025-02-03

人工智能現(xiàn)在能通過分析財報電話的聲音,識別首席執(zhí)行官是否抑郁。

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圖片來源:Getty Image

? 研究人員利用人工智能學(xué)習(xí)模型分析財報電話錄音中的發(fā)聲特征,首次推出識別首席執(zhí)行官抑郁癥的新措施。研究有助于找出可能導(dǎo)致高管面臨心理健康挑戰(zhàn)的因素。

首席執(zhí)行官向投資者介紹公司業(yè)績時,措辭用語可能泄露心理健康問題。本月發(fā)表在《會計研究雜志》(Journal of Accounting Research)上的一項研究稱,利用人工智能分析首席執(zhí)行官的講話錄音就能判斷是否存在抑郁。

印第安納大學(xué)凱利商學(xué)院(Indiana University’s Kelley School of Business)和肯塔基大學(xué)(University of Kentucky)的研究人員訓(xùn)練人工智能語言模型分析首席執(zhí)行官的說話模式,首次提出了鑒別首席執(zhí)行官抑郁癥程度和普遍性的方法。分析內(nèi)容包括 2010 年到 2021 年標(biāo)準(zhǔn)普爾 500 企業(yè)的 14500 多份財報電話數(shù)據(jù)。

研究證據(jù)表明,患有抑郁癥的首席執(zhí)行官在職場上會面臨更多挑戰(zhàn)。具體來說,首席執(zhí)行官的心理健康問題與公司面臨的更大風(fēng)險相關(guān),如訴訟或股票收益波動。另有少量證據(jù)顯示,患有抑郁癥的首席執(zhí)行官獲得豐厚薪酬的可能性更高,且薪酬中績效占比更高。其中年長者和女性的幾率更低。

“我們想強調(diào)領(lǐng)導(dǎo)層的心理健康問題,以及該現(xiàn)象的普遍性,”印第安納大學(xué)會計學(xué)助理教授、研究合著者納格絲?戈爾尚告訴《財富》雜志。心理健康對高管個人很重要,對組織、員工、投資者和更廣泛的經(jīng)濟(jì)同樣影響深遠(yuǎn)。

人工智能如何學(xué)習(xí)識別抑郁癥

研究人員一直用語音分析評估阿爾茨海默癥和帕金森等慢性疾病,也用類似分析檢測抑郁癥。

現(xiàn)在研究人員不再盯著以前用于評估健康狀況的基礎(chǔ)語言要素,例如通常與抑郁癥有關(guān)的停頓和填充詞。而是開始用人工智能捕捉人耳無法察覺的細(xì)微模式。

“機(jī)器學(xué)習(xí)模型要復(fù)雜得多,”戈爾尚說,“模型主要分析音頻文件片段的數(shù)值編碼,都是人類無法感知的內(nèi)容。”

戈爾尚從一組接受心理健康評估的非首席執(zhí)行官樣本中收集了語音分析數(shù)據(jù),與患者健康問卷等可靠的抑郁癥判斷工具得出的分?jǐn)?shù)進(jìn)行交叉對比。她利用數(shù)據(jù)集訓(xùn)練機(jī)器學(xué)習(xí)模型,該模型可以從首席執(zhí)行官的演講中識別出可能暗示抑郁存在的小段數(shù)據(jù)片段。財報電話會議是收集數(shù)據(jù)的最佳方式,因為會議中發(fā)言時間很長且不間斷,而且不會受到手勢等視覺交流線索的干擾。

在研究的 14500 多名首席執(zhí)行官中,機(jī)器學(xué)習(xí)模型分析后認(rèn)為9500多人患有抑郁。

商業(yè)與心理健康之間的關(guān)系

借助人工智能的心理健康評估,研究人員已能識別出首席執(zhí)行官抑郁狀況與商業(yè)風(fēng)險之間的關(guān)聯(lián),不過戈爾尚提醒稱二者并無因果關(guān)系。

她在研究的公司中發(fā)現(xiàn),如果首席執(zhí)行官有抑郁癥,公司會面臨更大風(fēng)險,包括面臨訴訟或股票收益不可預(yù)測等。戈爾尚推測,這可能與抑郁癥患者對反饋的處理方式有關(guān)。抑郁癥患者更容易將負(fù)面反饋內(nèi)化,對正面反饋卻不太敏感。如果糾結(jié)財季表現(xiàn)不如預(yù)期,可能引發(fā)更多負(fù)面的自我對話,進(jìn)而加重抑郁癥狀。

研究還發(fā)現(xiàn),盡管證據(jù)有限,但首席執(zhí)行官的心理健康得分與薪酬待遇之間存在關(guān)系,例如,患有抑郁癥的高管獲得的薪酬更高。戈爾尚說,可能因為董事會希望支持或激勵陷入困境的高管。

研究人員已在深入研究抑郁癥與薪酬、人員流動率和公司業(yè)績等因素之間的潛在因果關(guān)系。抑郁癥與商業(yè)風(fēng)險之間的關(guān)聯(lián)指明了未來的研究領(lǐng)域,但主要證實了新的人工智能模型可有效衡量抑郁癥。戈爾尚斷言,未來該類心理健康研究會產(chǎn)生一些無形的影響。

“抑郁癥一直有種污名化色彩……我們希望通過研究真正讓人們了解抑郁癥,尤其是其普遍性,”她說,“希望能開啟討論,幫助高管發(fā)現(xiàn)問題,也讓公司意識到應(yīng)該為擔(dān)任相關(guān)崗位的高管提供支持?!?/p>

對首席執(zhí)行官來說,心理健康仍然是污點

高管的心理健康問題并不會在離開辦公室后突然消失。根據(jù)德勤(Deloitte)對美國、英國、加拿大和澳大利亞3150名員工進(jìn)行的《2023年工作幸福感調(diào)查》(2023 Well-Being at Work Survey),四分之三的高管表示會認(rèn)真考慮辭職,尋找更有利于身心健康的工作場所。

盡管高管們高度重視心理健康,但由于相關(guān)領(lǐng)域的偏見持續(xù)存在,鮮少有人公開討論并尋求幫助以改善心理健康。BusinesSolver 對2萬名員工開展的《2024 年職場同理心狀況》(2024 State of Workplace Empathy)調(diào)查發(fā)現(xiàn),八成首席執(zhí)行官以及67% 的員工認(rèn)為患有精神疾病的人很脆弱或會成為負(fù)擔(dān)。

心理健康挑戰(zhàn)可能導(dǎo)致企業(yè)發(fā)生重大變化。Toms是一家有慈善性質(zhì)的便鞋品牌,2014年其創(chuàng)始人布萊克·邁科斯基將公司50%的股份賣給了貝恩資本(Bain Capital),理由是抑郁和孤獨。

“很多明確的意義和目標(biāo)都沒了,” 去年4月,邁科斯基在接受《財富》雜志采訪時如是說。(財富中文網(wǎng))

譯者:梁宇

審校:夏林

? 研究人員利用人工智能學(xué)習(xí)模型分析財報電話錄音中的發(fā)聲特征,首次推出識別首席執(zhí)行官抑郁癥的新措施。研究有助于找出可能導(dǎo)致高管面臨心理健康挑戰(zhàn)的因素。

首席執(zhí)行官向投資者介紹公司業(yè)績時,措辭用語可能泄露心理健康問題。本月發(fā)表在《會計研究雜志》(Journal of Accounting Research)上的一項研究稱,利用人工智能分析首席執(zhí)行官的講話錄音就能判斷是否存在抑郁。

印第安納大學(xué)凱利商學(xué)院(Indiana University’s Kelley School of Business)和肯塔基大學(xué)(University of Kentucky)的研究人員訓(xùn)練人工智能語言模型分析首席執(zhí)行官的說話模式,首次提出了鑒別首席執(zhí)行官抑郁癥程度和普遍性的方法。分析內(nèi)容包括 2010 年到 2021 年標(biāo)準(zhǔn)普爾 500 企業(yè)的 14500 多份財報電話數(shù)據(jù)。

研究證據(jù)表明,患有抑郁癥的首席執(zhí)行官在職場上會面臨更多挑戰(zhàn)。具體來說,首席執(zhí)行官的心理健康問題與公司面臨的更大風(fēng)險相關(guān),如訴訟或股票收益波動。另有少量證據(jù)顯示,患有抑郁癥的首席執(zhí)行官獲得豐厚薪酬的可能性更高,且薪酬中績效占比更高。其中年長者和女性的幾率更低。

“我們想強調(diào)領(lǐng)導(dǎo)層的心理健康問題,以及該現(xiàn)象的普遍性,”印第安納大學(xué)會計學(xué)助理教授、研究合著者納格絲?戈爾尚告訴《財富》雜志。心理健康對高管個人很重要,對組織、員工、投資者和更廣泛的經(jīng)濟(jì)同樣影響深遠(yuǎn)。

人工智能如何學(xué)習(xí)識別抑郁癥

研究人員一直用語音分析評估阿爾茨海默癥和帕金森等慢性疾病,也用類似分析檢測抑郁癥。

現(xiàn)在研究人員不再盯著以前用于評估健康狀況的基礎(chǔ)語言要素,例如通常與抑郁癥有關(guān)的停頓和填充詞。而是開始用人工智能捕捉人耳無法察覺的細(xì)微模式。

“機(jī)器學(xué)習(xí)模型要復(fù)雜得多,”戈爾尚說,“模型主要分析音頻文件片段的數(shù)值編碼,都是人類無法感知的內(nèi)容。”

戈爾尚從一組接受心理健康評估的非首席執(zhí)行官樣本中收集了語音分析數(shù)據(jù),與患者健康問卷等可靠的抑郁癥判斷工具得出的分?jǐn)?shù)進(jìn)行交叉對比。她利用數(shù)據(jù)集訓(xùn)練機(jī)器學(xué)習(xí)模型,該模型可以從首席執(zhí)行官的演講中識別出可能暗示抑郁存在的小段數(shù)據(jù)片段。財報電話會議是收集數(shù)據(jù)的最佳方式,因為會議中發(fā)言時間很長且不間斷,而且不會受到手勢等視覺交流線索的干擾。

在研究的 14500 多名首席執(zhí)行官中,機(jī)器學(xué)習(xí)模型分析后認(rèn)為9500多人患有抑郁。

商業(yè)與心理健康之間的關(guān)系

借助人工智能的心理健康評估,研究人員已能識別出首席執(zhí)行官抑郁狀況與商業(yè)風(fēng)險之間的關(guān)聯(lián),不過戈爾尚提醒稱二者并無因果關(guān)系。

她在研究的公司中發(fā)現(xiàn),如果首席執(zhí)行官有抑郁癥,公司會面臨更大風(fēng)險,包括面臨訴訟或股票收益不可預(yù)測等。戈爾尚推測,這可能與抑郁癥患者對反饋的處理方式有關(guān)。抑郁癥患者更容易將負(fù)面反饋內(nèi)化,對正面反饋卻不太敏感。如果糾結(jié)財季表現(xiàn)不如預(yù)期,可能引發(fā)更多負(fù)面的自我對話,進(jìn)而加重抑郁癥狀。

研究還發(fā)現(xiàn),盡管證據(jù)有限,但首席執(zhí)行官的心理健康得分與薪酬待遇之間存在關(guān)系,例如,患有抑郁癥的高管獲得的薪酬更高。戈爾尚說,可能因為董事會希望支持或激勵陷入困境的高管。

研究人員已在深入研究抑郁癥與薪酬、人員流動率和公司業(yè)績等因素之間的潛在因果關(guān)系。抑郁癥與商業(yè)風(fēng)險之間的關(guān)聯(lián)指明了未來的研究領(lǐng)域,但主要證實了新的人工智能模型可有效衡量抑郁癥。戈爾尚斷言,未來該類心理健康研究會產(chǎn)生一些無形的影響。

“抑郁癥一直有種污名化色彩……我們希望通過研究真正讓人們了解抑郁癥,尤其是其普遍性,”她說,“希望能開啟討論,幫助高管發(fā)現(xiàn)問題,也讓公司意識到應(yīng)該為擔(dān)任相關(guān)崗位的高管提供支持。”

對首席執(zhí)行官來說,心理健康仍然是污點

高管的心理健康問題并不會在離開辦公室后突然消失。根據(jù)德勤(Deloitte)對美國、英國、加拿大和澳大利亞3150名員工進(jìn)行的《2023年工作幸福感調(diào)查》(2023 Well-Being at Work Survey),四分之三的高管表示會認(rèn)真考慮辭職,尋找更有利于身心健康的工作場所。

盡管高管們高度重視心理健康,但由于相關(guān)領(lǐng)域的偏見持續(xù)存在,鮮少有人公開討論并尋求幫助以改善心理健康。BusinesSolver 對2萬名員工開展的《2024 年職場同理心狀況》(2024 State of Workplace Empathy)調(diào)查發(fā)現(xiàn),八成首席執(zhí)行官以及67% 的員工認(rèn)為患有精神疾病的人很脆弱或會成為負(fù)擔(dān)。

心理健康挑戰(zhàn)可能導(dǎo)致企業(yè)發(fā)生重大變化。Toms是一家有慈善性質(zhì)的便鞋品牌,2014年其創(chuàng)始人布萊克·邁科斯基將公司50%的股份賣給了貝恩資本(Bain Capital),理由是抑郁和孤獨。

“很多明確的意義和目標(biāo)都沒了,” 去年4月,邁科斯基在接受《財富》雜志采訪時如是說。(財富中文網(wǎng))

譯者:梁宇

審校:夏林

? Researchers debuted a new measure of identifying CEO depression by using AI learning models to analyze vocal features from earnings call recordings. This research has helped identify factors that may contribute to mental health challenges among executives.

CEOs might be able to give away mental health challenges just by how they talk about their companies’ earnings to investors. A study published this month in the Journal of Accounting Research used artificial intelligence to analyze chief executives’ speech recordings to identify depression.

Researchers from Indiana University’s Kelley School of Business and the University of Kentucky debuted a measure of identifying the severity and prevalence of depression among chief executives by training AI language models to analyze vocal patterns of CEOs. They analyzed data from more than 14,500 earnings calls from S&P 500 companies from 2010 to 2021.

CEOs with depression tend to face additional workplaces challenges, evidence from the study suggested. Specifically, a CEO’s mental health struggles were associated with a company facing greater risks, such as litigation or volatile stock returns. There was also limited evidence showing CEOs with depression were more likely to have larger compensation packages and have a higher percentage of those packages based on performance. They were less likely to be older and women.

“We want to really highlight mental health in leadership roles and how prevalent it is,” Nargess Golshan, assistant professor of accounting at Indiana University and the study’s co-author, told Fortune. “Of course, it is important for the personal health of these executives, but also has far-reaching implications for the organization, the employees, the investors, and the broader economy.”

How AI learns to identify depression

Researchers have long used voice analysis as a tool for assessing chronic illnesses, such as Alzheimers and Parkinson’s disease, and measuring depression through a similar analysis is no exception.

Rather than look at more rudimentary speech components previously used to assess health conditions—such as pauses and uses of filler words, which are associated with depression—researchers are now turning to AI to pick up on patterns too small for the human ear to notice.

“These machine learning models [are] more complicated than that,” Golshan said. “They use numerical embeddings of pieces of the audio file that are not really perceptible by humans.”

Golshan collected vocal analysis data from a sample of non-CEOs who took mental health assessments, cross-referencing that data with scores from reliable tools for determining depression, like the Patient Health Questionnaire. She used that data set to train her machine learning model, which could identify small pieces of data from CEO’s speeches that could indicate depression. Earnings calls are an optimal way to collect data because they feature long, uninterrupted periods of talking and usually aren’t confounded by visual communication cues like hand gestures.

Among more than 14,500 CEOs studied, More than 9,500 were classified as having depression using analysis from the machine learning model.

The relationship between business and mental health

AI-powered mental health assessments have already allowed researchers to identify correlations between CEO depression and business risks, though Golshan warns that no causal connections can be made.

She found among the companies in the study, having a CEO with depression was associated with greater risks to a firm, including facing lawsuits or unpredictable stock returns. Golshan hypothesizes this could have something to do with how individuals with depression interrupt feedback. Those with depression are more likely to deeply internalize negative feedback, but are less sensitive to positive feedback. Dwelling on a worse-than-expected fiscal quarter could cause further negative self-talk, worsening depression symptoms.

The study also found, albeit limited, evidence of a relationship between a CEO’s mental health score and their compensation package, such that executives with depression had larger payouts. This might be a result of a board wanting to support or incentivize a struggling executive, Golshan said.

Researchers are already diving deeper into the potential causal relationships between depression and factors such as compensation, turnover, and company performance. The associations between depression and business risk point to areas of future research, but they mostly validate the new AI model as a useful tool in measuring depression. Golshan asserted there are also intangible impacts of the future of this mental health research.

“Depression has always been attached with the stigma…We hope, with this study, to really bring some light to it, especially how prevalent it is,” she said. “We want to start a conversation and help executives to be aware about it, and also companies, to support their executives in these roles.”

Mental health is still stigmatized for CEOs

Mental health troubles don’t magically dissolve outside the corner office. Three-quarters of the C-suite said they would seriously consider quitting their jobs in order to seek out a workplace that would better support their wellbeing, according to Deloitte’s 2023 Well-Being at Work Survey, which polled 3,150 employees across the United States, UK, Canada, and Australia.

But despite the high prioritization of mental health among executives, discussing and seeking help for improving mental wellbeing has been tamped down by the continued stigma about those struggles. Eight in 10 CEOs and 67% of employees believe someone with a mental illness is weak or burdensome, BusinesSolver’s 2024 State of Workplace Empathy surveying 20,000 employees found.

These mental health challenges can result in material changes for a business. Blake Mycoskie, founder of Toms, the slip-on shoe brand with a philanthropic bent, sold 50% of the company to Bain Capital in 2014, citing depression and loneliness.

“I lost a lot of my clear meaning and purpose,” Mycoskie told Fortune in April.

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