本月,全球各地的零售巨頭和政府監(jiān)管機(jī)構(gòu)都將把目光投向印度,密切關(guān)注該國(guó)在100個(gè)主要城市推出的數(shù)字商務(wù)開放網(wǎng)絡(luò)(ONDC)項(xiàng)目的動(dòng)向。
ONDC是一個(gè)由非盈利智庫(kù)設(shè)計(jì)、擁有政府支持的項(xiàng)目,其發(fā)起人為印度億萬(wàn)富翁、Infosys創(chuàng)始人南丹·尼勒卡尼。ONDC的宗旨是通過讓印度數(shù)千萬(wàn)家“家庭小店”(Kirana)與亞馬遜、谷歌、Flipkart(沃爾瑪子公司)等電商巨頭同臺(tái)競(jìng)技,打造更為公平的電商競(jìng)爭(zhēng)環(huán)境。據(jù)路透社(Reuters)報(bào)道,亞馬遜和Flipkart目前在印度電商市場(chǎng)控制著超過60%的份額。
ONDC規(guī)定,為賣家引流的電商平臺(tái)的傭金不得超過3%,遠(yuǎn)低于當(dāng)前主流電商平臺(tái)30%左右的抽成比例。
未來(lái),消費(fèi)者在網(wǎng)購(gòu)時(shí)將看到一番前所未有的景象:Flipkart的應(yīng)用上將會(huì)看到亞馬遜的身影,亞馬遜的應(yīng)用中也會(huì)出現(xiàn)來(lái)自Flipkart的商品,在亞馬遜的官網(wǎng)上搜索產(chǎn)品時(shí),找到的可能是eBay的產(chǎn)品列表。由此可以看出,隨著ONDC的出現(xiàn),電商業(yè)務(wù)的流暢度將會(huì)大幅提升。
“(借助ONDC),我們將有機(jī)會(huì)重塑數(shù)字世界,為各方搭建一個(gè)更為公平、透明的舞臺(tái)。我們希望ONDC不僅能為印度以及在印度開展業(yè)務(wù)的企業(yè)打造公平的競(jìng)爭(zhēng)環(huán)境,也希望全世界能夠從中看到,開放商業(yè)可以為商業(yè)以及社會(huì)帶來(lái)怎樣積極、‘非零和’的結(jié)果。”尼勒卡尼在一封電子郵件中如是表示。
甚至中型企業(yè)對(duì)ONDC的推出也感到歡欣鼓舞。該項(xiàng)目可以為各種購(gòu)物需求創(chuàng)建一個(gè)開放式的訂單庫(kù),網(wǎng)絡(luò)上的所有商店均可接單。
按照設(shè)想,ONDC將為包括庫(kù)存、物流、爭(zhēng)議解決等業(yè)務(wù)在內(nèi)商業(yè)活動(dòng)打造數(shù)字基礎(chǔ)。印度工會(huì)部長(zhǎng)皮尤什·戈亞爾說(shuō),繼在德里、班加羅爾、博帕爾、西龍和哥印拜陀等五座城市成功推出之后,該項(xiàng)目還將在印度全境落地。
如果效果可達(dá)預(yù)期,那么ONDC將徹底改變電子商務(wù)的游戲規(guī)則,揭開開放競(jìng)爭(zhēng)時(shí)代的序幕,屆時(shí),垂直整合平臺(tái)的主導(dǎo)地位將會(huì)下降。ONDC的成功也可以在處理壟斷問題方面為美國(guó)監(jiān)管機(jī)構(gòu)提供更多思路。
開放市場(chǎng)
ONDC并非一種應(yīng)用、中介或特定軟件,而是一系列操作規(guī)范,旨在推動(dòng)消費(fèi)者、技術(shù)平臺(tái)和零售商之間形成開放式的交互關(guān)系。
就其核心而言,ONDC是由一套類似于印度統(tǒng)一支付接口(UPI)的開放式標(biāo)準(zhǔn)支撐起來(lái)的開放網(wǎng)絡(luò)。Beckn基金會(huì)首席執(zhí)行官兼聯(lián)合創(chuàng)始人蘇吉斯·奈爾在電子郵件中表示,事實(shí)上,ONDC的基礎(chǔ)開放標(biāo)準(zhǔn)是基于Beckn協(xié)議(一種源于印度的全球開源標(biāo)準(zhǔn),除零售業(yè)外,也可用于移動(dòng)和健康產(chǎn)業(yè))改版而來(lái)。
“開放式標(biāo)準(zhǔn)”是美國(guó)經(jīng)濟(jì)與技術(shù)基礎(chǔ)設(shè)施“看不見的根基”,從集裝箱到數(shù)據(jù)庫(kù)查詢語(yǔ)言,全部都依賴于開放式標(biāo)準(zhǔn)。與非開放式標(biāo)準(zhǔn)不同,開放式標(biāo)準(zhǔn)具有公開透明且所有人均可自由使用的特點(diǎn)。
開放式標(biāo)準(zhǔn)是互聯(lián)網(wǎng)等開放網(wǎng)絡(luò)的基礎(chǔ)。借助一套核心技術(shù)標(biāo)準(zhǔn),多種不同類型的系統(tǒng)之間可以實(shí)現(xiàn)互連互通。高效的開放式網(wǎng)絡(luò)和標(biāo)準(zhǔn)有助于促進(jìn)競(jìng)爭(zhēng)、消除摩擦與入場(chǎng)壁壘。
尼勒卡尼認(rèn)為,ONDC的目標(biāo)是打造“民主化”的電子商務(wù),以開放網(wǎng)絡(luò)取代以平臺(tái)為中心的運(yùn)作模式(買方、賣方必須使用相同的平臺(tái)或應(yīng)用才能進(jìn)行交易),讓跨平臺(tái)、跨應(yīng)用交易、商務(wù)活動(dòng)成為可能。ONDC提供了各類開放規(guī)范和開放網(wǎng)絡(luò)協(xié)議,市場(chǎng)上的所有參與者均可使用,進(jìn)而建立聯(lián)系、分享信息。
目前,在美國(guó)、歐洲和印度的電商行業(yè)中,平臺(tái)均扮演著仲裁和中介的角色。要想比較價(jià)格或優(yōu)惠,消費(fèi)者必須在不同平臺(tái)之間進(jìn)行切換,在對(duì)比相似產(chǎn)品時(shí),由于需要同時(shí)考慮供應(yīng)商價(jià)格、運(yùn)輸成本和稅收等諸多因素,難度可想而知。
盡管谷歌購(gòu)物(Google Shopping)等購(gòu)物搜索引擎讓跨平臺(tái)比價(jià)成為了可能,但其主要覆蓋的是規(guī)模較大的電商平臺(tái),只有此類平臺(tái)才擁有展示產(chǎn)品列表、管理庫(kù)存系統(tǒng)復(fù)雜數(shù)據(jù)所需的預(yù)算和技術(shù)能力。
因?yàn)镺NDC的本質(zhì)是一組標(biāo)準(zhǔn),所以消費(fèi)者在購(gòu)物時(shí)可以在諸多平臺(tái)中進(jìn)行任意選擇,無(wú)論使用哪個(gè)平臺(tái),都能檢索到相同的產(chǎn)品、定價(jià)和是否有貨等信息。借助ONDC,家庭小店只需管理單一工具即可向各大平臺(tái)上傳信息。如此一來(lái),店主在不必學(xué)習(xí)太多數(shù)字技術(shù)的情況下也能順暢地將自己的小店開到數(shù)字世界之中。
ONDC的出現(xiàn)或許還會(huì)釋放出家庭小店最大的優(yōu)勢(shì):距離優(yōu)勢(shì)。雖然亞馬遜一直將“當(dāng)日達(dá)”當(dāng)作最終目標(biāo),風(fēng)投資本也一直在大舉投資那些致力于在一小時(shí)或更短時(shí)間內(nèi)完成送達(dá)的“閃送”初創(chuàng)企業(yè),但印度其實(shí)早就有“一小時(shí)內(nèi)送達(dá)”的解決方案,那就是這些與消費(fèi)者身處相同街區(qū)的家庭小店。
印度天然就是試驗(yàn)這一概念的實(shí)驗(yàn)室。尼勒卡尼提供的數(shù)據(jù)顯示,印度是全球數(shù)字金融參與率最高的國(guó)家之一,超過80%。印度政府也正在推行積極的數(shù)字化政策。ONDC的目標(biāo)是,在兩年之內(nèi)將電商業(yè)務(wù)在印度國(guó)內(nèi)商業(yè)中所占的份額提升到25%的水平,相當(dāng)于較目前8%的水平提高三倍。
ONDC的初衷或許是幫助家庭小店順利進(jìn)入網(wǎng)絡(luò)世界,但最終所有參與者都將從中受益。作為Flipkart和亞馬遜等電商巨頭在印度本土的競(jìng)爭(zhēng)對(duì)手,SnapDeal等公司都希望能在公平的環(huán)境中與前者在用戶體驗(yàn)和價(jià)格上展開競(jìng)爭(zhēng),因此也已經(jīng)選擇加入ONDC。除此之外,谷歌也對(duì)加入該項(xiàng)目表達(dá)了興趣。在那些為中型企業(yè)提供電商服務(wù)和技術(shù)支持的印度科技公司眼中,ONDC或?qū)?duì)其自身業(yè)務(wù)發(fā)展產(chǎn)生積極影響。
降低入場(chǎng)壁壘
不過ONDC也面臨著諸多挑戰(zhàn)和風(fēng)險(xiǎn)。即使ONDC能夠取得成功,最終的結(jié)果也未必與預(yù)期相符。要想把數(shù)以千萬(wàn)計(jì)的家庭小店納入該平臺(tái),需要開展一場(chǎng)大規(guī)模的推廣活動(dòng),耗費(fèi)大量資金。得益于規(guī)模經(jīng)濟(jì),亞馬遜和Flipkart等巨頭企業(yè)仍將能夠談到更低的供貨價(jià)格。各類限制商業(yè)活動(dòng)、導(dǎo)致價(jià)格上漲的舉措都可能引發(fā)消費(fèi)者反彈,而大型電商平臺(tái)最終或?qū)⒊蔀镺NDC最大的受益者。
以印度基于統(tǒng)一支付接口的支付服務(wù)為例,最后拿下大多交易份額的就是Google Pay和沃爾瑪旗下的數(shù)字支付公司PhonePe。印度政府希望能夠找到相應(yīng)機(jī)制,推動(dòng)產(chǎn)生更多競(jìng)爭(zhēng),但如果不直接限制用戶行為,想要實(shí)現(xiàn)這一目標(biāo)將會(huì)十分困難。
不過“ONDC+UPI”的模式將會(huì)有效降低入場(chǎng)壁壘。通過開放印度的商業(yè)基礎(chǔ),這兩個(gè)項(xiàng)目將為更多競(jìng)爭(zhēng)的出現(xiàn)創(chuàng)造條件,大幅降低后來(lái)者挑戰(zhàn)先行者的難度。
對(duì)于世界各地的零售商和政府來(lái)說(shuō),ONDC的出現(xiàn)為其提供了一個(gè)機(jī)會(huì),可以一瞥開放零售在實(shí)踐中的真實(shí)樣態(tài)。最終,市場(chǎng)中所有的參與者,從消費(fèi)者到商家甚至到大型平臺(tái),都將從電商的加速發(fā)展和全球經(jīng)濟(jì)的進(jìn)一步擴(kuò)張中受益。(財(cái)富中文網(wǎng))
亞歷克斯·薩爾克弗、伊斯梅爾·阿姆拉和威維克·瓦德瓦是《從增量到指數(shù):大公司如何著眼未來(lái)并重新思考創(chuàng)新》(From Incremental to Exponential: How Large Companies Can See the Future and Rethink Innovation)一書的共同作者,該書就如何創(chuàng)建十億美元級(jí)企業(yè)進(jìn)行了探討。
Fortune.com上評(píng)論文章中表達(dá)的觀點(diǎn)僅代表作者個(gè)人觀點(diǎn),并不代表《財(cái)富》雜志的觀點(diǎn)和立場(chǎng)。
譯者:梁宇
審校:夏林
本月,全球各地的零售巨頭和政府監(jiān)管機(jī)構(gòu)都將把目光投向印度,密切關(guān)注該國(guó)在100個(gè)主要城市推出的數(shù)字商務(wù)開放網(wǎng)絡(luò)(ONDC)項(xiàng)目的動(dòng)向。
ONDC是一個(gè)由非盈利智庫(kù)設(shè)計(jì)、擁有政府支持的項(xiàng)目,其發(fā)起人為印度億萬(wàn)富翁、Infosys創(chuàng)始人南丹·尼勒卡尼。ONDC的宗旨是通過讓印度數(shù)千萬(wàn)家“家庭小店”(Kirana)與亞馬遜、谷歌、Flipkart(沃爾瑪子公司)等電商巨頭同臺(tái)競(jìng)技,打造更為公平的電商競(jìng)爭(zhēng)環(huán)境。據(jù)路透社(Reuters)報(bào)道,亞馬遜和Flipkart目前在印度電商市場(chǎng)控制著超過60%的份額。
ONDC規(guī)定,為賣家引流的電商平臺(tái)的傭金不得超過3%,遠(yuǎn)低于當(dāng)前主流電商平臺(tái)30%左右的抽成比例。
未來(lái),消費(fèi)者在網(wǎng)購(gòu)時(shí)將看到一番前所未有的景象:Flipkart的應(yīng)用上將會(huì)看到亞馬遜的身影,亞馬遜的應(yīng)用中也會(huì)出現(xiàn)來(lái)自Flipkart的商品,在亞馬遜的官網(wǎng)上搜索產(chǎn)品時(shí),找到的可能是eBay的產(chǎn)品列表。由此可以看出,隨著ONDC的出現(xiàn),電商業(yè)務(wù)的流暢度將會(huì)大幅提升。
“(借助ONDC),我們將有機(jī)會(huì)重塑數(shù)字世界,為各方搭建一個(gè)更為公平、透明的舞臺(tái)。我們希望ONDC不僅能為印度以及在印度開展業(yè)務(wù)的企業(yè)打造公平的競(jìng)爭(zhēng)環(huán)境,也希望全世界能夠從中看到,開放商業(yè)可以為商業(yè)以及社會(huì)帶來(lái)怎樣積極、‘非零和’的結(jié)果。”尼勒卡尼在一封電子郵件中如是表示。
甚至中型企業(yè)對(duì)ONDC的推出也感到歡欣鼓舞。該項(xiàng)目可以為各種購(gòu)物需求創(chuàng)建一個(gè)開放式的訂單庫(kù),網(wǎng)絡(luò)上的所有商店均可接單。
按照設(shè)想,ONDC將為包括庫(kù)存、物流、爭(zhēng)議解決等業(yè)務(wù)在內(nèi)商業(yè)活動(dòng)打造數(shù)字基礎(chǔ)。印度工會(huì)部長(zhǎng)皮尤什·戈亞爾說(shuō),繼在德里、班加羅爾、博帕爾、西龍和哥印拜陀等五座城市成功推出之后,該項(xiàng)目還將在印度全境落地。
如果效果可達(dá)預(yù)期,那么ONDC將徹底改變電子商務(wù)的游戲規(guī)則,揭開開放競(jìng)爭(zhēng)時(shí)代的序幕,屆時(shí),垂直整合平臺(tái)的主導(dǎo)地位將會(huì)下降。ONDC的成功也可以在處理壟斷問題方面為美國(guó)監(jiān)管機(jī)構(gòu)提供更多思路。
開放市場(chǎng)
ONDC并非一種應(yīng)用、中介或特定軟件,而是一系列操作規(guī)范,旨在推動(dòng)消費(fèi)者、技術(shù)平臺(tái)和零售商之間形成開放式的交互關(guān)系。
就其核心而言,ONDC是由一套類似于印度統(tǒng)一支付接口(UPI)的開放式標(biāo)準(zhǔn)支撐起來(lái)的開放網(wǎng)絡(luò)。Beckn基金會(huì)首席執(zhí)行官兼聯(lián)合創(chuàng)始人蘇吉斯·奈爾在電子郵件中表示,事實(shí)上,ONDC的基礎(chǔ)開放標(biāo)準(zhǔn)是基于Beckn協(xié)議(一種源于印度的全球開源標(biāo)準(zhǔn),除零售業(yè)外,也可用于移動(dòng)和健康產(chǎn)業(yè))改版而來(lái)。
“開放式標(biāo)準(zhǔn)”是美國(guó)經(jīng)濟(jì)與技術(shù)基礎(chǔ)設(shè)施“看不見的根基”,從集裝箱到數(shù)據(jù)庫(kù)查詢語(yǔ)言,全部都依賴于開放式標(biāo)準(zhǔn)。與非開放式標(biāo)準(zhǔn)不同,開放式標(biāo)準(zhǔn)具有公開透明且所有人均可自由使用的特點(diǎn)。
開放式標(biāo)準(zhǔn)是互聯(lián)網(wǎng)等開放網(wǎng)絡(luò)的基礎(chǔ)。借助一套核心技術(shù)標(biāo)準(zhǔn),多種不同類型的系統(tǒng)之間可以實(shí)現(xiàn)互連互通。高效的開放式網(wǎng)絡(luò)和標(biāo)準(zhǔn)有助于促進(jìn)競(jìng)爭(zhēng)、消除摩擦與入場(chǎng)壁壘。
尼勒卡尼認(rèn)為,ONDC的目標(biāo)是打造“民主化”的電子商務(wù),以開放網(wǎng)絡(luò)取代以平臺(tái)為中心的運(yùn)作模式(買方、賣方必須使用相同的平臺(tái)或應(yīng)用才能進(jìn)行交易),讓跨平臺(tái)、跨應(yīng)用交易、商務(wù)活動(dòng)成為可能。ONDC提供了各類開放規(guī)范和開放網(wǎng)絡(luò)協(xié)議,市場(chǎng)上的所有參與者均可使用,進(jìn)而建立聯(lián)系、分享信息。
目前,在美國(guó)、歐洲和印度的電商行業(yè)中,平臺(tái)均扮演著仲裁和中介的角色。要想比較價(jià)格或優(yōu)惠,消費(fèi)者必須在不同平臺(tái)之間進(jìn)行切換,在對(duì)比相似產(chǎn)品時(shí),由于需要同時(shí)考慮供應(yīng)商價(jià)格、運(yùn)輸成本和稅收等諸多因素,難度可想而知。
盡管谷歌購(gòu)物(Google Shopping)等購(gòu)物搜索引擎讓跨平臺(tái)比價(jià)成為了可能,但其主要覆蓋的是規(guī)模較大的電商平臺(tái),只有此類平臺(tái)才擁有展示產(chǎn)品列表、管理庫(kù)存系統(tǒng)復(fù)雜數(shù)據(jù)所需的預(yù)算和技術(shù)能力。
因?yàn)镺NDC的本質(zhì)是一組標(biāo)準(zhǔn),所以消費(fèi)者在購(gòu)物時(shí)可以在諸多平臺(tái)中進(jìn)行任意選擇,無(wú)論使用哪個(gè)平臺(tái),都能檢索到相同的產(chǎn)品、定價(jià)和是否有貨等信息。借助ONDC,家庭小店只需管理單一工具即可向各大平臺(tái)上傳信息。如此一來(lái),店主在不必學(xué)習(xí)太多數(shù)字技術(shù)的情況下也能順暢地將自己的小店開到數(shù)字世界之中。
ONDC的出現(xiàn)或許還會(huì)釋放出家庭小店最大的優(yōu)勢(shì):距離優(yōu)勢(shì)。雖然亞馬遜一直將“當(dāng)日達(dá)”當(dāng)作最終目標(biāo),風(fēng)投資本也一直在大舉投資那些致力于在一小時(shí)或更短時(shí)間內(nèi)完成送達(dá)的“閃送”初創(chuàng)企業(yè),但印度其實(shí)早就有“一小時(shí)內(nèi)送達(dá)”的解決方案,那就是這些與消費(fèi)者身處相同街區(qū)的家庭小店。
印度天然就是試驗(yàn)這一概念的實(shí)驗(yàn)室。尼勒卡尼提供的數(shù)據(jù)顯示,印度是全球數(shù)字金融參與率最高的國(guó)家之一,超過80%。印度政府也正在推行積極的數(shù)字化政策。ONDC的目標(biāo)是,在兩年之內(nèi)將電商業(yè)務(wù)在印度國(guó)內(nèi)商業(yè)中所占的份額提升到25%的水平,相當(dāng)于較目前8%的水平提高三倍。
ONDC的初衷或許是幫助家庭小店順利進(jìn)入網(wǎng)絡(luò)世界,但最終所有參與者都將從中受益。作為Flipkart和亞馬遜等電商巨頭在印度本土的競(jìng)爭(zhēng)對(duì)手,SnapDeal等公司都希望能在公平的環(huán)境中與前者在用戶體驗(yàn)和價(jià)格上展開競(jìng)爭(zhēng),因此也已經(jīng)選擇加入ONDC。除此之外,谷歌也對(duì)加入該項(xiàng)目表達(dá)了興趣。在那些為中型企業(yè)提供電商服務(wù)和技術(shù)支持的印度科技公司眼中,ONDC或?qū)?duì)其自身業(yè)務(wù)發(fā)展產(chǎn)生積極影響。
降低入場(chǎng)壁壘
不過ONDC也面臨著諸多挑戰(zhàn)和風(fēng)險(xiǎn)。即使ONDC能夠取得成功,最終的結(jié)果也未必與預(yù)期相符。要想把數(shù)以千萬(wàn)計(jì)的家庭小店納入該平臺(tái),需要開展一場(chǎng)大規(guī)模的推廣活動(dòng),耗費(fèi)大量資金。得益于規(guī)模經(jīng)濟(jì),亞馬遜和Flipkart等巨頭企業(yè)仍將能夠談到更低的供貨價(jià)格。各類限制商業(yè)活動(dòng)、導(dǎo)致價(jià)格上漲的舉措都可能引發(fā)消費(fèi)者反彈,而大型電商平臺(tái)最終或?qū)⒊蔀镺NDC最大的受益者。
以印度基于統(tǒng)一支付接口的支付服務(wù)為例,最后拿下大多交易份額的就是Google Pay和沃爾瑪旗下的數(shù)字支付公司PhonePe。印度政府希望能夠找到相應(yīng)機(jī)制,推動(dòng)產(chǎn)生更多競(jìng)爭(zhēng),但如果不直接限制用戶行為,想要實(shí)現(xiàn)這一目標(biāo)將會(huì)十分困難。
不過“ONDC+UPI”的模式將會(huì)有效降低入場(chǎng)壁壘。通過開放印度的商業(yè)基礎(chǔ),這兩個(gè)項(xiàng)目將為更多競(jìng)爭(zhēng)的出現(xiàn)創(chuàng)造條件,大幅降低后來(lái)者挑戰(zhàn)先行者的難度。
對(duì)于世界各地的零售商和政府來(lái)說(shuō),ONDC的出現(xiàn)為其提供了一個(gè)機(jī)會(huì),可以一瞥開放零售在實(shí)踐中的真實(shí)樣態(tài)。最終,市場(chǎng)中所有的參與者,從消費(fèi)者到商家甚至到大型平臺(tái),都將從電商的加速發(fā)展和全球經(jīng)濟(jì)的進(jìn)一步擴(kuò)張中受益。(財(cái)富中文網(wǎng))
亞歷克斯·薩爾克弗、伊斯梅爾·阿姆拉和威維克·瓦德瓦是《從增量到指數(shù):大公司如何著眼未來(lái)并重新思考創(chuàng)新》(From Incremental to Exponential: How Large Companies Can See the Future and Rethink Innovation)一書的共同作者,該書就如何創(chuàng)建十億美元級(jí)企業(yè)進(jìn)行了探討。
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譯者:梁宇
審校:夏林
This month, retail giants and government regulators around the world will be watching closely as India rolls out the Open Network for Digital Commerce (ONDC) in 100 major cities.
ONDC is a government-backed initiative that was conceived by non-profit think tanks. The project, championed by Indian billionaire and Infosys founder Nandan Nilekani, aims to create a level playing field in online commerce by putting tens of millions of kiranas (Indian family businesses) on an even footing with online giants such as Amazon, Google, and India’s Flipkart(a Walmart subsidiary). According to Reuters, Amazon and Flipkart currently control more than 60%?of the Indian e-commerce market.
ONDC caps referral commissions for platforms that send shoppers to a seller at three percent–a far cry from the roughly 30% cut that third-party sellers lose on the existing major e-commerce platforms.
Shoppers will find themselves in an unprecedented situation: Amazon will be bidding for business on the Flipkart application and vice versa. Searches on Amazon.com may result in eBay listings, illustrating how fluid ONDC may make online commerce.
“We have a chance to start over and remake the digital world to be more fair and transparent for all participants. With ONDC, we hope not only to create a level playing field for India and all the businesses operating there but also provide a glimpse for the whole world of how open commerce can drive positive non-zero-sum outcomes for business and society,” Nilekani said in an email exchange.
Even mid-sized firms are clamoring for ONDC. The program effectively creates an open order book for purchase requests that any store on the network can respond to.
ONDC envisions itself as creating a digital foundation for commerce that incorporates inventory, logistics, dispute resolution, and more. After a successful launch in five Indian cities, Delhi, Bengaluru, Bhopal, Shillong, and Coimbatore a nationwide launch is in the plans according to Union Minister Piyush Goyal.
If it works as expected, ONDC could fundamentally change the game for e-commerce, herald a future of open competition with less dominance by vertically integrated platforms, and show U.S. regulators ways to take on their own monopolies.
An open market
ONDC is not an application, an intermediary, or a specific piece of software. Rather, ONDC is a set of specifications designed to foster open interchange and connections between shoppers, technology platforms, and retailers.
At its core, ONDC is an open network underpinned by a set of open standards similar to India’s Universal Payments Interface. In fact, the underlying open standards of ONDC are an adapted version of the?Beckn Protocol, a global open source standard from India that can be used even beyond retail commerce for sectors such as mobility and health, the Beckn Foundation’s CEO and cofounder Sujith Nair, in an email exchange.
Open standards are the hidden foundation of the U.S. economic and technological infrastructure. Everything from shipping containers to database query languages relies on open standards. Unlike closed standards, open standards are both transparent and free for anyone to adopt.
Open standards underpin open networks such as the internet. A core set of technology standards enables interconnection between numerous types of systems. Effective open networks and standards foster competition and eliminate friction and barriers to entry.
According to Nilekani, ONDC aims to democratize digital commerce, replacing a platform-centric model (where the buyer and seller must use the same platform or application in order to transact) with an open network that allows–and even requires–cross-platform and cross-application interaction and commerce. ONDC provides open specifications and open network protocols that all players in a market can use to connect and share information.
Currently, e-commerce in the United States, Europe, and India makes platforms the arbiters and intermediaries. To compare prices or offers, an online shopper must hop from one platform to the other, creating difficulties in comparing similar products by vendor prices, shipping costs, taxes, and more.
While shopping search engines such as Google Shopping do offer the ability to compare prices among online stores, they mainly confine their searches to larger e-commerce companies with the budgets and technical know-how to list products and manage complex data feeds from inventory systems.
Because ONDC functions as a set of standards, it will allow consumers to pick one of many platforms for shopping. Each platform will receive the same product, pricing, and availability information, based on the same set of standards. Your corner kirana owner will need to manage only one tool in order to provide information to many platforms. The thinking is that this will smoothly bring kiranas into the digital world without forcing shopkeepers to become digital mavens.
ONDC may also unlock the ultimate advantage for kirana businesses: proximity. As Amazon races toward same-day delivery and venture capitalists continue to bet big on short-window-delivery startups that promise to deliver in an hour or less after an order’s placement, India’s local merchants already have “l(fā)ess-than-an-hour” commerce solved by virtue of their location down the street from a buyer.
India is a natural laboratory in which to test out the concept. It has one of the highest digital finance participation rates in the world at over 80%, according to Nilekani. The Indian Government is pursuing an aggressive digitization policy. ONDC aims to have 25% of all internal Indian commerce occur online within two years. That’s triple the current online penetration rate of eight percent of internal commerce.
ONDC may provide a smooth entry for kiranas, but ultimately all players will benefit. Homegrown e-commerce competitors to giants Flipkart and Amazon, such as SnapDeal, who wish to compete on user experience and price on a level playing field, are signing up for ONDC. Google too has indicated interest. Indian technology companies that provide e-commerce services and capabilities to medium-sized businesses see ONDC as a potential boon to their own operations.
Reducing barriers to entry
There are challenges and risks for ONDC. Even if it succeeds, its effect may not match its intent. Bringing the tens of millions of existing kiranas onto the platform will require a massive, well-funded adoption campaign. Amazon and Flipkart will continue to benefit from economies of scale that enable them to negotiate lower prices. Any move to restrict commerce that results in higher prices could spark consumer backlash–and the large platforms may end up being the ones that benefit the most from ONDC.
In the case of India’s Unified Payment Services (UPI), which was designed to provide an open standard for payments, Google Pay and Walmart’s PhonePe have grabbed a dominant share of transactions. The government is looking at mechanisms by which to generate more competition, but this will be challenging without directly restricting user behaviors.
However, the combination of ONDC and UPI could reduce barriers to entry. By open-sourcing India’s commercial underpinning, the two could set the stage for more competition by allowing new entrants to challenge incumbents with greater ease.
For retailers and governments around the world, ONDC provides a glimpse of what open retail might look like in practice. Ultimately, everyone–shoppers, merchants, and even giant platforms–would benefit from turbocharged e-commerce adoption and the creation of a larger global economic pie.
Alex Salkever, Ismail Amla, and Vivek Wadhwa are the co-authors of a book on building billion-dollar businesses, From Incremental to Exponential: How Large Companies Can See the Future and Rethink Innovation.
The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not reflect the opinions and beliefs of Fortune.