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專(zhuān)欄 - 向Anne提問(wèn)

求職找不到證明人怎么辦?

Anne Fisher 2012年04月23日

Anne Fisher為《財(cái)富》雜志《向Anne提問(wèn)》的專(zhuān)欄作者,這個(gè)職場(chǎng)專(zhuān)欄始于1996年,幫助讀者適應(yīng)經(jīng)濟(jì)的興衰起落、行業(yè)轉(zhuǎn)換,以及工作中面臨的各種困惑。
用人單位為了對(duì)個(gè)人情況進(jìn)行核實(shí),的確會(huì)聯(lián)系求職者提供的證明人。因此,拒絕提供證明人的做法并不可取。本文將就如何處理求職過(guò)程中這一關(guān)鍵環(huán)節(jié)進(jìn)行探討。

????親愛(ài)的安妮:為什么這么多公司都要求求職者在申請(qǐng)職位時(shí)(尤其是在線申請(qǐng)時(shí))提供證明人呢?有時(shí)甚至在安排面試之前就提出了這個(gè)要求。他們通常會(huì)要求求職者提供老師、親屬、熟人、現(xiàn)在和過(guò)去的老板及同事的聯(lián)系方式。

????對(duì)此,我感到很不自在,原因主要有以下幾條。第一,我已年過(guò)四十,距離大學(xué)畢業(yè)的時(shí)間已經(jīng)很久,所以把求學(xué)時(shí)的教授作為證明人很不現(xiàn)實(shí)。第二,我不愿意提供家庭和親友的信息,因?yàn)槲矣X(jué)得這些信息都很私密。而在與工作相關(guān)的證明人方面,我的大多數(shù)老同事和老上司都已退休或者跳槽,我已經(jīng)與他們失去了聯(lián)絡(luò)。此外,我不想讓現(xiàn)在公司的人知道我正在找工作,所以我也不能選他們。因此我的問(wèn)題是,我能拒絕提供證明人嗎?用人單位通常并不會(huì)真的花時(shí)間去詢(xún)問(wèn)證明人,對(duì)吧?——難在舊金山

????親愛(ài)的“難在舊金山”:當(dāng)然,你可以拒絕提供證明人。但是,如果本來(lái)有希望聘用你的單位突然不聯(lián)系你了,你也千萬(wàn)別感到意外。證明人查證公司埃里森泰勒(Allison & Taylor)執(zhí)行副總裁杰夫?沙恩稱(chēng):“公司肯定會(huì)聯(lián)系證明人進(jìn)行核實(shí)的。尤其是在當(dāng)前這樣的就業(yè)市場(chǎng),同一個(gè)崗位通常會(huì)有很多符合條件的候選人競(jìng)爭(zhēng)。拒絕提供證明人風(fēng)險(xiǎn)很大。”

????他說(shuō),個(gè)人證明人相對(duì)來(lái)說(shuō)不那么重要,因?yàn)榕笥褜?duì)你的贊美之辭“通常不會(huì)有太大分量,重要的是要有專(zhuān)業(yè)人士的強(qiáng)力推薦,尤其是有前任上司的推薦更好。”沙恩稱(chēng),拒絕讓招聘經(jīng)理聯(lián)系證明人是“一個(gè)危險(xiǎn)信號(hào)”,在很大程度上這意味著你試圖有所隱瞞,這可能會(huì)讓你根本連面試的機(jī)會(huì)都拿不到。

????那么你現(xiàn)在應(yīng)該如何去做?首先,努力尋找出至少兩到三位你失去聯(lián)系但對(duì)你曾經(jīng)的工作很熟悉的人士。理想情況下,這些人應(yīng)該是你的直接上司,如果沒(méi)有的話,以前的同事和其他人(比如對(duì)你很滿意的客戶)也湊合。借助谷歌(Google)搜索他們,登錄商務(wù)社交網(wǎng)站LikedIn上面尋找他們,或者看看從專(zhuān)業(yè)組織或共同的朋友圈里能否找到他們的聯(lián)絡(luò)方式。

????你很好心,不愿意打擾已經(jīng)退休的老上司,但如果你毫不吝惜地感謝他們理解作為證明人的重要性,你就會(huì)發(fā)現(xiàn)這種擔(dān)憂根本沒(méi)有必要。曾經(jīng)做過(guò)招聘工作的經(jīng)理人都很清楚證明人有多重要,所以他們不大可能拒絕你的請(qǐng)求。如果你希望盡可能少地打擾他們,完全可以自己寫(xiě)好推薦信,然后請(qǐng)他們簽字。

????沙恩表示,所有這些調(diào)查和交際手段都是值得的,因?yàn)椤叭绻萌藛挝粚?duì)你感興趣,而你不提供證明人,他們可能就會(huì)采取另外的做法?!闭衅附?jīng)理或者人力資源部會(huì)跟你原來(lái)公司的人事部門(mén)打電話,尋找一位記得你、并且愿意聊你過(guò)去工作情況的人。

????

????Dear Annie:Why do so many companies request personal references on job applications (especially online) even before setting up an interview? They usually ask for contact information for teachers, relatives, and acquaintances, as well as bosses and coworkers, both current and former.

????I'm really not comfortable with this, for several reasons. First, I'm in my mid-40s and have been out of college a long time, so giving professors as references isn't practical. Second, I don't like to provide information on family and friends because it's too personal. As for work-related references, most of my previous colleagues and supervisors have retired or moved on, and I've lost touch with them. And I don't want anyone at my current company to know I'm job hunting, so they're out too. So my question is, can I just decline to give references? Employers usually don't take the time to check them anyway, do they?— Stumped in San Francisco

????Dear Stumped:Well, of course you can decline to give references -- but don't be surprised if that brings any further contact with a prospective employer to a screeching halt. "Companies certainly do check references," says Jeff Shane, executive vice president of reference-checking firm Allison & Taylor. "Especially in this job market, where there are often many qualified candidates competing for each opening, saying 'no' to this request is rolling the dice."

????Personal references are relatively unimportant, he adds, since kind words from your friends "generally don't carry much weight anyway. What is critical, however, is strong professional recommendations, particularly from former bosses." Refusing to let hiring managers contact them, Shane says, is "a red flag" -- in large part because it suggests you have something to hide -- and could well cost you the job before you've even been interviewed for it.

????So what should you do now? First, try to track down at least two or three of the people who were familiar with your work in the past and with whom you've since lost touch. Ideally, these would be people to whom you reported, but erstwhile peers and others (satisfied clients, for example) will do in a pinch. Google them, look them up on LinkedIn, or see if professional associations or mutual acquaintances have any information on how to reach them.

????It's nice of you not to want to bother former bosses who have retired, but if you thank them profusely for understanding the importance of your request, you'll probably find your misgivings are misplaced. Managers who have done any hiring at all are well aware of how much references matter, so they're unlikely to resent your asking. If you want to keep your intrusion on their time to a minimum, you can always write your own letter of recommendation and ask them to sign it.

????All this detective work and diplomacy is worth the effort, says Shane, because "if an employer is really interested in you and you don't provide references, they may go to Plan B." That's where the hiring manager or a human resources person calls the HR department at a company where you used to work and fishes around for someone who remembers you and who is willing to chat about what your work was like.

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