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專欄 - 向Anne提問

遠(yuǎn)程職場指導(dǎo)4大成功秘訣

Anne Fisher 2012年03月16日

Anne Fisher為《財富》雜志《向Anne提問》的專欄作者,這個職場專欄始于1996年,幫助讀者適應(yīng)經(jīng)濟(jì)的興衰起落、行業(yè)轉(zhuǎn)換,以及工作中面臨的各種困惑。
IBM分布于全球的17萬員工平時很少見面。那么,IBM如何跨越遙遠(yuǎn)的距離,發(fā)揮企業(yè)導(dǎo)師制的實效?

????2. 充分利用現(xiàn)有的技術(shù)手段。瑞奇和她的學(xué)習(xí)者們“一開始會安排每月談一次,然后隨著學(xué)徒的需求發(fā)生變化,交流調(diào)整成了每個季度一次,”瑞奇說?!暗颐刻於紩贔acebook上看到她。她經(jīng)常更新,內(nèi)容既涉及工作內(nèi)容,也涉及個人興趣。這些確實幫助我們保持了聯(lián)系。此外,我們還在Twitter上留言,互發(fā)短信?!?/p>

????3. 尋求指導(dǎo)時要具體而直接。一旦到了中國,你的導(dǎo)師會非常忙碌,可能沒有時間去仔細(xì)琢磨你到底需要什么樣的幫助,因此表述清楚是你的任務(wù)。瑞奇給雅加達(dá)學(xué)習(xí)者的指導(dǎo)既包括重大的問題(比如,是否應(yīng)該接受一家競爭性公司一項職責(zé)更大的工作?),也涉及一些細(xì)節(jié)性的小問題(比如,在某個特定項目上她應(yīng)該利用誰的技術(shù)專長?)。

????“每次她需要問我什么樣的信息或意見,她都非常直接,”瑞奇稱?!斑@有助于我給出最好的答案?!蓖?,福迪表示,在每次約定會談前,給導(dǎo)師發(fā)一份電子郵件,描述一下你現(xiàn)在的處境發(fā)生了什么變化,或者你具體希望討論什么問題。她說:“這樣就能直奔主題?!?/p>

????4. 會面后的跟進(jìn)。首先,每次談話后,“發(fā)送一份談話摘要,概括談話的內(nèi)容,確保沒有遺漏和誤解,”福迪建議?!笆裁磿r候這都是個好主意,但當(dāng)兩人相隔遙遠(yuǎn)時,它尤其管用。”

????其次,瑞奇說,讓導(dǎo)師知道她的建議效果如何?!拔液軜芬庵牢业慕ㄗh是否成功,或者不太成功。讓我知道什么奏效了,什么需要再次斟酌,這些都是很寶貴的信息,”她說?!奥牭浇Y(jié)果如何也讓我學(xué)到了很多。這就是教學(xué)相長?!?/p>

????反饋:如果你有過一位遠(yuǎn)程導(dǎo)師——或者自己就是這樣一位導(dǎo)師——什么樣的方式是有效的?請在下面留下寶貴意見。

????譯者:老榆木

????2. Tap into all the available technology. Nicki Rich and her mentee "started out scheduling meetings once a month, then went to once every quarter as her needs changed," says Rich. "But I see her on Facebook every day. She posts a lot, both about what she's doing at work and her personal interests, which really helps us stay in touch. We also tweet and text."

????3. Be specific and direct in asking for guidance. Once she gets to China, your mentor is going to be so busy that she probably won't have time to figure out what you need help with, so articulating that is going to be your job. Rich has coached her Jakarta mentee on large questions (should the mentee accept a bigger job at a competing company?) and smaller ones (whose technical expertise should she seek out for a particular project?).

????"She is very direct in asking me for exactly the information or insight she really needs at that moment," says Rich. "That helps me give her my best answer." Along the same lines, Forte adds, before each scheduled session, send your mentor an email description of any changes in your situation or other issues you want to discuss. "That way, you can get right into the substance of the discussion," she says.

????4. Follow through between meetings. First, after each conversation, "send a summary of what came out of the discussion, just to make sure nothing slipped through the cracks or was misunderstood," Forte advises. "It's always a good idea, but especially when great distances are involved."

????And second, says Rich, let your mentor know how her advice worked out. "I appreciate knowing whether what I suggested was successful, or less so. It's valuable for me to know what works and what I need to rethink," she says. "I learn a lot from hearing how a situation turned out. It really is a two-way street."

????Talkback: If you've ever had a virtual mentor -- or been one -- what worked for you? Leave a comment below.

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