????眾所周知，職場可不是適合放聲大哭的地方。但這種事有時候難免發(fā)生。你的憤怒或沮喪會變成淚水奪眶而出?；蛘哂型聲蝗魂J進來，趴在你的辦公桌上啜泣不已。

????不論是自己流淚，還是看到別人流淚，面對這種意外情況，你該如何應(yīng)對？

????人們?yōu)槭裁磿诠ぷ髦锌奁?/strong>

????We all know the workplace isn’t the best place to cry. But sometimes it just happens. Your anger or frustration boils over into tears. Or perhaps a co-worker bursts in and sobs at your desk.

????Whether you’re on the giving or receiving end of unexpected waterworks, how do you handle this situation?

????Why people cry at work

????First, let’s address why people might cry in the office. Sometimes a heated argument or conflict will push one party to the point of tears, from anger or frustration. Or the sobs could come as a welcome release of tension from stress or feeling powerless. Maybe you’re simply sad because of a personal struggle or a loss in your life.

????Often, the tears bubble to the surface because someone gives a sympathetic look or ear. That’s what happened to Dan Binstock, a partner at attorney search firm Garrison & Sisson in Washington D.C. A lawyer whom Binstock had recruited to a new job came into the office after giving notice to his current partners and being subjected to a guilt trip for leaving them. In just a few minutes, the man started crying.

????“I could tell he had been through the wringer,” Binstock recalls. “It was that feeling of disappointing everyone and how they were manipulating him. It wore him out at a time when he was already extremely sensitive and had a lot of stress from moving his practice.”

????Some years ago, Laurin Blumenthal Kleiman, global co-head of Sidley Austin’s investment management practice, received the unwelcome news that her middle son’s school wouldn’t offer him a place in the fall. Her son’s special needs had made finding the right educational fit a challenge in the first place, and it was a time of year when it was too late to find another school placement easily. “He was being tossed from the one environment where we thought he could succeed and there was no alternative,” Kleiman recalls.

????She approached her boss to ask for time away from work so she could manage the school search and mandatory meetings. “He looked so concerned that I just started weeping,” she says.

????How to respond to tears

????If you’re crying because of frustration with a work issue, don’t ignore the situation, advises Joan Williams, professor at the University of California Hastings School of Law. Instead, say, “When I’m crying, it’s because I’m pissed. This is what it looks like when I am really outraged.”

????Continue speaking about the issue on the table if you physically can. If not, don’t apologize, but say, “now we’re going to discontinue this discussion because I find what happened just that troubling. I’ll let you know when I’m ready to continue this conversation,” Williams says.

????The key is to acknowledge the emotion or the circumstances that led to your outburst, but don’t apologize for it. “When you start apologizing, it takes one person’s discomfort and makes two people uncomfortable,” Binstock says. Indeed, if you’re crying because of a sympathetic response, “there’s no reason to apologize that you feel comfortable enough with someone to let your emotions out.”