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從女招待到女總裁

從女招待到女總裁

Beth Kowitt 2013年09月25日
卡特?科爾去貓頭鷹餐廳當服務(wù)員本來只是為了賺大學(xué)學(xué)費。然而,因為她吃得了別人吃不了的苦,總部多次派她去開拓海外市場。結(jié)果,她大學(xué)沒畢業(yè)就成了公司的培訓(xùn)主管。盡管因為缺了太多的課,她沒能大學(xué)畢業(yè),但她在實踐中學(xué)到的東西卻讓她登上了烘焙食品公司Cinnabon總裁的寶座。
??卡特?科爾從餐廳女招待一步一步走上了公司總裁的寶座。

????如果卡特?科爾堅持自己青少年時的夢想,這位35歲的Cinnabon總裁如今會是杜邦公司(DuPont)的一名律師。

????不是所有十幾歲的孩子都會渴望自己的職業(yè)是在一家化工企業(yè)擔(dān)任律師,但這樣的抱負卻讓17歲的科爾在貓頭鷹餐廳(Hooters)找到一份女服務(wù)生的工作,以便攢錢上大學(xué)。那份工作是科爾進入餐飲服務(wù)行業(yè)的介紹信,同時也是她邁向Cinnamon總裁寶座的第一步。

????18歲那年,科爾已經(jīng)成熟到可以成為貓頭鷹餐廳的服務(wù)員,她當時就讀于北佛羅里達大學(xué)(University of North Florida)的工程技術(shù)專業(yè)??茽柺羌易逯械谝粋€大學(xué)生。

????科爾在貓頭鷹餐廳贏得了一項聲譽,即作為雇員,她愿意挽起袖子去干別人不愿意干的活。因此,貓頭鷹餐廳總部致電她的經(jīng)理物色幫助開辟澳大利亞市場的人手時,科爾的名字自然而然地浮現(xiàn)出來。她當時19歲,從未坐過飛機,而且只離開過佛羅里達州杰克遜維爾的老家一次。當晚,科爾第一次乘飛機前往邁阿密辦理護照。

????科爾在悉尼呆了40天。在回家的航班上,她閱讀了自己能夠找到的所有主要商業(yè)雜志??茽栒f:“那一刻,很多事情混雜在一起,最終改變了我未來的人生道路?!彼貋碇筮€不到一個月,貓頭鷹餐廳又指派她到中美洲去完成同樣的任務(wù)。

????因為去了好幾個全球市場,科爾大學(xué)畢不了業(yè),于是她決定退學(xué)(她坦承,如果總不去上課,考試就很難過關(guān))。從大學(xué)退學(xué)終結(jié)了她就讀法學(xué)院和去杜邦公司工作的夢想,但同時卻為她打開了一扇新的大門。緊接著,貓頭鷹餐廳就提拔科爾負責(zé)所有員工的培訓(xùn)。那時候,她年紀太小,甚至不能租車。這個問題很麻煩,因為她總是在路上。23歲那年,科爾已經(jīng)是貓頭鷹餐廳員工和全球管理人員培訓(xùn)的負責(zé)人了。

????“我很幸運,貓頭鷹餐廳并不是一家復(fù)雜的公司,否則像我這個年紀的人不可能擁有那么多的機會,”她說。“沒有那么多從常青藤名校畢業(yè)的大學(xué)生爭先恐后地來貓頭鷹餐廳找一份管理崗位的工作?!?/p>

????貓頭鷹餐廳給予科爾一種她無法在其他地方獲得的教育。她供職貓頭鷹餐廳期間,這家公司還購買、運營過一家航空公司(貓頭鷹航空公司),推出了信用卡業(yè)務(wù)(貓頭鷹萬事達卡),還擁有過自己的商品和食品生產(chǎn)業(yè)務(wù)。公司管理層跟創(chuàng)始人發(fā)生了爭斗,在此期間,貓頭鷹餐廳首席執(zhí)行官兼總裁兼董事長羅伯特?布魯克斯突然去世。隨后,人們又對他財產(chǎn)的價值發(fā)生了爭執(zhí)??茽栒f:“我目睹了其他人一生都沒有機會目睹的事情?!?/p>

????而此時,科爾已經(jīng)知道自己想要經(jīng)營一家公司,但她不認為那將會是貓頭鷹餐廳。她需要外部視角以及學(xué)習(xí)商業(yè)語言的機會。盡管科爾從未獲得本科學(xué)位,但她成功被喬治亞州立大學(xué)的工商管理碩士培訓(xùn)計劃錄取。

????If Kat Cole had stuck to her teenage dreams, the 35-year-old Cinnabon president would today be an attorney at DuPont.

????It takes a certain kind of teenager to aspire for a career as a corporate lawyer at a chemical company, but that ambition led Cole at age 17 to get a job at Hooters as a hostess to save up for college. It was her introduction to the food service industry and also the first step toward becoming the head honcho at Cinnabon.

????At 18, Cole was old enough to become a Hooters waitress and was studying at the University of North Florida as an engineering major . She was the first person in her family to enroll in college.

????Cole gained a reputation at Hooters as an employee willing to roll up her sleeves and take the jobs that no one else wanted. When Hooters corporate called her manager looking for servers to help open the Australian market, Cole's name came up. She was 19, had never been on a plane before, and had only once been outside of her hometown of Jacksonville, Fla. She took her first-ever flight that night to Miami to get a passport.

????Cole spent 40 days in Sydney, and on the flight home read every major business magazine she could get her hands on. "A lot of things came together in that moment to change who I was going to become," she says. When she got back, not even a month passed before Hooters asked her to do the same thing in Central America.

????Several global markets later, Cole was failing college, and she decided to drop out. (It's hard to pass your classes if you're never there, she admits.) Leaving the university ended her pursuit of law school and a job at DuPont, but it opened up new doors for her. Almost immediately Hooters promoted her to oversee all employee training. She wasn't even old enough to rent a car, which was problematic since she was always on the road. By 23 she was overseeing employee and global management training.

????"I was lucky that Hooters wasn't a more sophisticated company, because there's no way someone my age would have had those chances," she says. "It wasn't like people graduating from Ivy League schools were dying to get a corporate job at Hooters."

????Hooters gave Cole the kind of education she wouldn't have been able to get anywhere else. While she was there, the company bought and ran an airline (Hooters Air), had a credit card operation (Hooters Mastercard), and owned its own merchandise and food production businesses. Management was fighting with the company's founders, and, in the middle of it all, Hooters CEO, president, and chairman Robert Brooks died suddenly. A battle ensued over the value of his estate. "I got exposed to things that people don't get exposed in a lifetime," she says.

????At this point Cole knew that she wanted to run a company, but she didn't think it was going to be Hooters. She needed outside perspective and the chance to learn the language of business. Despite never receiving an undergraduate degree, she was accepted to Georgia State's MBA program.

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