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最佳工作時長探秘

最佳工作時長探秘

Laura Vanderkam 2011年06月09日
當(dāng)今世界,職場動蕩,人們傾向于工作不休。但是到了特定的時間節(jié)點,人們必須回家。不過,如何確定這個時間節(jié)點卻是個棘手的問題。

????當(dāng)前,就業(yè)市場充滿了不確定因素。因此,那些擁有穩(wěn)定報酬的幸運兒們在收工之前通常都會三思而行。但是,再多回復(fù)幾封電子郵件,或者在辦公室無所事事地多呆一個小時,到底有沒有好處呢?每周的工作時長是否有一個最佳上限呢?

????這個問題非常棘手。每周工作1小時,肯定不可能做好工作;每周工作168個小時——整整一周全天24小時工作——也并不合適。因為一個睡眠不足的人不可能正常工作(更不用說長時間不洗澡還會產(chǎn)生難聞的異味)。

????答案肯定是介于兩者之間的收益遞減點,在這個節(jié)點之前的工作時間可以大幅提高生產(chǎn)效率,但之后的額外工作時間卻并沒太大好處。問題是,到底多少個小時最合適呢?

????在競爭激烈的經(jīng)濟體中,人們依然重視家人和自己的休閑時間,找到這個問題的答案將使企業(yè)擁有戰(zhàn)略性的優(yōu)勢。所以,在這個問題上,很多人的觀點相互沖突也就不足為奇了。

????美國紐約市市長邁克爾?布隆伯格曾經(jīng)在一次例行的畢業(yè)典禮演講中告誡畢業(yè)生們:“第一個到公司,最后一個離開,這樣做絕對沒壞處?!?/p>

????在去年的一本暢銷書《重來》(Rework)中,37信號公司(37 Signals)聯(lián)合創(chuàng)始人賈森?弗萊德與戴維?海涅邁爾?漢森抱怨,有些人“指望靠單純投入時間來解決問題……結(jié)果卻拿不出什么好辦法?!彼麄冊跁袑懙溃骸肮ぷ骺癫⒉皇怯⑿?。他們不是在節(jié)約時間,而是在耗時間。真正的英雄已經(jīng)回到家中,因為她已經(jīng)找到了更快捷的方法去完成工作。”

一個神奇的數(shù)字

????布隆伯格、弗萊德和漢森都是成功人士,到底誰說的對呢?到目前為止,圍繞這個問題還沒有太多的數(shù)據(jù)。不過,哈佛商學(xué)院(Harvard Business School)、倫敦經(jīng)濟學(xué)院(London School of Economics)和其他研究機構(gòu)的研究人員近期正在開展一個CEO時間使用項目,目的是弄清楚工作時間與成功之間的確切關(guān)系。該項目借助CEO的私人助理們保存的時間記錄,跨越文化的差異,旨在確定CEO的時間使用與公司業(yè)績之間的關(guān)系。

????目前只取得了一些大公司的意大利籍CEO們的相關(guān)數(shù)據(jù)。但是哈佛大學(xué)的拉菲拉?薩頓表示:“我們發(fā)現(xiàn),CEO在工作中投入的時間與公司的生產(chǎn)力(被稱為‘員工人均營運收入’)以及公司的盈利能力確實存在密切的關(guān)系?!盋EO的工作時間每增加一個百分點,公司的生產(chǎn)效率便可提高2.14個百分點。

????這是不是就證明,布隆伯格的觀點正確,因此我們都應(yīng)該延長工作時間呢?

????那可未必。首先,薩頓和她的同事們發(fā)現(xiàn),CEO利用額外工作時間的方式不同,所獲得的生產(chǎn)效率也存在較大差異。與員工會面可以獲得更高的生產(chǎn)效率。但與顧問或其他外部人員會面則無法實現(xiàn)這一效果。

????而且,與許多高管們想象的不同,這些意大利籍CEO們并不是一周所有時間都在從事繁重的工作。每額外工作一個小時確實能提高公司業(yè)績,但這并不值得大驚小怪,因為該項研究顯示,CEO們每周的平均工作時間只有48個小時。

????的確,這只是私人助理們所掌握的工作時間。薩頓說,“我們沒有找到周末仍在工作,或者在家工作的例子?!?/p>

????但是,如果CEO們周末或晚間仍有電話會議、工作晚餐或者演講,助理們不會不知情。薩頓說:“我并不想說,意大利人都是懶骨頭?!彼约壕褪且幻獯罄?。針對美國CEO們的試探性分析顯示,美國CEO們工作的時間更長。但是,我們必須記住一點,當(dāng)今世界競爭激烈,那些意大利人能成為大公司的高層,本身足以證明他們的成功,即便他們每周僅僅工作48個小時。總體而言,鑒于他們職位的重要性,他們不可能白白虛度20、30或者40個小時的工作時間。這也意味著,收益遞減點應(yīng)該非常接近48個小時。

????美國也有類似的證據(jù)來證明這一觀點,盡管美國人聲稱自己工作的時間更長。時間使用的研究里有一個不太光彩的小秘密,那就是很多人都會撒謊,這也是為什么薩頓和她的團隊采用了助理的記錄,而不是當(dāng)事人自己報告的時間使用情況。美國馬里蘭大學(xué)(University of Maryland)的社會學(xué)家約翰?羅賓遜進行的一項分析曾經(jīng)將預(yù)估的工作時間與時間日志進行對比,結(jié)果發(fā)現(xiàn),宣稱自己每周工作70、80個小時甚至更長時間的人,平均工作時間實際上還不到60個小時。

加班價值幾何?

????卡拉?弗朗絲表示,對某些人來說,即使每周工作60個小時也可能已經(jīng)超出了其收益遞減點。卡拉?弗朗絲目前擔(dān)任Sage咨詢顧問公司(Sage Consulting Associates)的首席執(zhí)行官,該公司位于美國舊金山市,擁有65名員工。

????弗朗絲的目標(biāo)是,每周工作40個小時甚至更少,部分原因是她希望多陪陪自己年僅5歲的雙胞胎。她認(rèn)為自己的收益遞減點差不多剛好是40個小時。

????她說:“每周工作65個小時與每周工作40個小時相比,干的活一定更多嗎?確實如此。但是,你能接受多工作25個小時嗎?不能。那么10個小時呢?或許吧?!?/p>

????她說,其實連這一點她也不能確定。以往的職業(yè)經(jīng)歷中,她也曾經(jīng)工作過更長的時間?!安坏貌徽f,這種遞減非常驚人?!?/p>

????戴維?萊斯曼對這種說法也非常贊同。他目前擔(dān)任Leed’s公司的副總裁,公司主要生產(chǎn)促銷用品。他每天工作9到10個小時,并且希望下屬也能跟他一樣。他說,最后一兩個小時“工作效率確實很高——能多干很多活。可是,大約十個小時之后,我的狀態(tài)就開始下滑,思維也變得不那么敏捷?!?/p>

無盡的工作日是一種誘惑

????你肯定也發(fā)現(xiàn)了——人們在公司里訂餐,在工位之間往返穿梭,他們顯然并不是在做什么有效的工作?;蛘?,即使他們已經(jīng)回到家中,也整晚開著黑莓(Blackberry),連每次起床去洗手間的時候都要快速查看一下,盡管在手機屏幕中出現(xiàn)重要信息的幾率幾乎是零。如果你甚至用不著去辦公室的話,輕而易舉就會超過收益遞減點。

????施樂公司(Xerox)的首席營銷官克里斯塔?卡羅恩曾經(jīng)引用了一段話來表達類似的意思。她在一封電子郵件中寫道:“工作不再是一個場所,而是一種心態(tài)。重要的不在于我什么時間關(guān)掉辦公室的燈,而在于我什么時間關(guān)掉(至少,在心理上)收件箱。”

????與理性經(jīng)濟學(xué)相比,心理學(xué)與這種現(xiàn)象的關(guān)系更大。在競爭激烈的環(huán)境里,工作并不穩(wěn)定,由于擔(dān)心錯失良機,人們往往傾向于忽視理性的方法。

????梅麗莎?格施泰因與其他兩位廣播電臺記者共同創(chuàng)辦了《都市辣媽》(Moms and The City)節(jié)目。該節(jié)目在許多城市的NBC電視臺上播放,紐約市的出租車電視上也會轉(zhuǎn)播部分內(nèi)容。她每天早上5:30起床,直到凌晨還在回復(fù)電子郵件,這樣的日程安排令她筋疲力盡,盡管如此,她還是擔(dān)心自己的工作時間低于收益遞減點。

????格施泰因說:“品牌初創(chuàng)期幾乎不可能拒絕任何事情。一有機會出現(xiàn),就想充分利用?!?/p>

????這就意味著,即使在上芭蕾課或者推著孩子逛街的時候,她和合作伙伴們也在查看郵件、撥打電話。盡管新媒體的出現(xiàn)為她的節(jié)目推廣創(chuàng)造了不少機會,但她偶爾也會覺得身心俱疲。她說:“有時候,我很懷念過去的美好時光。那時,一切都非常簡單?!?/p>

????并非只有她有這種想法,但是有些人已經(jīng)在采取行動,試圖重建那個更簡單的世界,即使別人不會這么干。卡拉?弗朗絲就是其中一位,下班之后,她就不會再去查看電子郵件。她說:“上班的時候,我會全力以赴。但是,下班之后,我就不再考慮工作的事情。”令她感到欣慰的是,到目前為止,公司業(yè)務(wù)并未因此受到影響。從2009年到2010年,Sage的收入翻了一番。近期,該公司還被Inc雜志評為增長最快的5000強私營企業(yè)之一??磥?,她的時間沒有白費。

????In an uncertain job market, fortunate people with steady paying gigs often think twice before shutting down for the day. But is\ there any benefit to responding to those additional emails or hanging around the office for that extra hour? Is there a weekly hour sweet spot?

????It's a tricky question. One hour per week is too little to do a job well, and 168 -- the total number of hours in a week -- isn't right either. Such a sleep-deprived person would be non-functional (not to mention smelly from a lack of showering).

????The answer must be somewhere in the middle; a point of diminishing returns where previous hours boost productivity by a large margin, and additional work hours wouldn't help much. But what amount of hours could that be?

????In a competitive economy where people still value their family and leisure time, figuring out the answer could give businesses a strategic advantage, so it's no surprise that plenty of people have conflicting opinions on the matter.

????New York City Mayor Michael Bloomberg tells graduates in his usual commencement address that "it never hurts to be the first one in in the morning -- and the last one to leave."

????In last year's bestselling book Rework, 37 Signals co-founders Jason Fried and David Heinemeier Hansson complain about people who "try to fix problems by throwing sheer hours at them.... This results in inelegant solutions." Workaholics "aren't heroes," they write. "They don't save the day, they just use it up. The real hero is already home because she figured out a faster way to get things done."

So, what's the magic number?

????Bloomberg, Fried and Hansson are all successful people, so who's right? Up until now, there hasn't been too much data surrounding this question, but researchers at Harvard Business School, the London School of Economics and other institutions have recently begun an ongoing CEO Time Use Project to figure out exactly how work hours relate to success. Using time logs kept by CEOs' personal assistants, and looking across different cultures, the study asks how CEO time use corresponds with a company's performance.

????At this point, data is only available from a group of Italian CEOs of large firms. But according to Harvard's Raffaella Sadun, "we found this very strong correlation between the number of hours spent at work by a CEO and the productivity of the firm" (defined as revenue per employee) "and also the profitability of the firm." Every one percentage point rise in hours worked meant firm productivity rose by 2.14 percentage points.

????Does that mean Bloomberg is right and we should all work more hours?

????Not necessarily. First, Sadun and her colleagues found a big difference in productivity based on how a CEO spent those additional hours. Meeting with employees correlated with more productivity. Meeting with consultants or other outsiders did not.

????And the Italian CEOs didn't turn out to be working what many executives would consider a taxing workweek. Each additional hour boosted performance, but that's not too surprising given that the average CEO in the study was only logging 48 hours per week.

????Granted, these were only working hours that the personal assistants knew about, and so, to a degree, "we don't get people who worked over the weekend or worked at home," says Sadun.

????But an assistant would know about a CEO's weekend or evening conference call, a dinner or a speech. "I don't want to say Italians are lazy," says Sadun, who is Italian. Tentative analysis of American CEOs shows they may be working a few more hours. But keep in mind that these Italians working 48 hours a week were successful enough to be leading large companies in a competitive world. As a group, it's unlikely that they would be leaving a full 20, 30 or 40 productive hours on the table, given the stakes. That implies that perhaps the point of diminishing returns is not too far above that.

????There's evidence this may be true in the U.S. as well, even when people claim to be working longer hours. A dirty little secret of time use research is that people lie, a lot, which is one reason Sadun and her team rely on assistants' records rather than self-reported time use. One analysis comparing estimated workweeks with time diaries conducted by sociologist John Robinson of the University of Maryland found that the average person claiming to work 70, 80 or more hours per week was logging less than 60.

How valuable are the extra hours?

????Even 60 hours may be past the point of diminishing returns for some people, according to Cara France, CEO of Sage Consulting Associates, a 65-person consulting firm based in the San Francisco area.

????France's goal is to work 40 hours a week or less, in part to spend time with her 5-year-old twins. She calculates 40 hours as almost exactly her point of diminishing returns.

????"If you work 65 hours vs. work 40 hours, will you get more done? Yes," she says. "But will you get 25 more hours done? No. Will you get 10 more hours? Maybe."

????But even that isn't certain, she says. Having worked longer hours in past professional projects, "I'd say the diminishment is gargantuan."

????David Lassman, vice president of operations at Leed's, which makes promotional products, agrees. He works a 9 to 10-hour day, and expects the same from his direct reports. The last hour or two is "just straight good productivity -- you get more from it," he says. "After about 10 hours, I start to lose my edge. My thought processes aren't as sharp."

The temptations of an endless workday

????You've seen it too -- people order food and flit from cubicle to cubicle, clearly not doing anything productive. Or else they go home, but leave the Blackberry on all night, sneaking a quick check when they get up to go to the bathroom, even though the chances of anything important appearing on the screen are roughly nil. It's all too easy to breeze past the point of diminishing returns when you don't even have to go into an office.

????Christa Carone, chief marketing officer at Xerox (XRX), recites a quote to that effect: "Work is no longer a place; it's a state of mind," she says in an email. "It's become less about when I turn off the office lights and more about when I turn off (at least, mentally) the inbox."

????This phenomenon has more to do with psychology than rational economics. In a competitive world where jobs aren't certain, it's tempting to disregard the rational approach out of fear of missing out.

????Melissa Gerstein is part of a team of three broadcast journalists launching Moms and The City, a show that airs on NBC in a few cities and also in segments on New York City's Taxi TV. Her schedule -- up at 5:30 a.m. and returning emails into the wee hours --- is grueling, but she worries she may still be working below the point of diminishing returns.

????"When you're an emerging brand, it's almost impossible to turn things down," Gerstein says. "You want to take advantage of every opportunity that presents itself to you."

????That means she and her business partners check email and make calls while at ballet lessons or pushing strollers down the street. Though the rise of new media outlets has created opportunities to promote a new show like hers, sometimes, "I get overwhelmed…. Sometimes I miss the good old days when it was a lot simpler," she says.

????She's not alone, but others attempt to recreate that simpler world, even if no one else does. Cara France, for instance, doesn't check email after work. "When I'm on, I'm on, and when I'm off, I'm off," she says. So far, she's happy with what that means for her business. Sage doubled its revenue from 2009 to 2010 and recently made it onto Inc's list of the 5000 fastest growing private companies. Sounds like her time was well spent.

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