斯巴魯?shù)牧眍惿?(節(jié)選)
????按通常標(biāo)準(zhǔn)看,斯巴魯(Subaru)在美國(guó)汽車市場(chǎng)上只不過(guò)是個(gè)讓人不會(huì)在第一時(shí)間想到的品牌。它一共只有7款車型和酷越車,僅占美國(guó)汽車銷售總額的2.3%。光是豐田凱美瑞(Toyota Camry)的銷量就超過(guò)斯巴魯全系車型。多年來(lái),斯巴魯只能算是個(gè)區(qū)域性品牌——在美國(guó)東北部和西北部賣得不錯(cuò),在其他地方就默默無(wú)聞了。斯巴魯從來(lái)沒(méi)有品嘗過(guò)一夜成名的滋味。44年前,斯巴魯美國(guó)公司——富士重工(Fuji Heavy Industries)的美國(guó)子公司就開始賣車了,但迄今其銷售規(guī)模在美國(guó)仍僅列第12位。而進(jìn)入美國(guó)市場(chǎng)比它完了20年的現(xiàn)代(Hyundai)與起亞(Kia)卻開發(fā)了更豐富的產(chǎn)品線,銷量已經(jīng)是斯巴魯?shù)暮脦妆丁?/p> ????但是,在車輛品質(zhì)與安全性方面,獨(dú)立評(píng)論者對(duì)斯巴魯?shù)目隙ǜ哂谌魏纹渌鼜S商?!断M(fèi)者報(bào)告》(Consumer Reports)的評(píng)測(cè)認(rèn)為,在性能、舒適性、實(shí)用性和可靠性方面,斯巴魯超過(guò)包括奔馳(Mercedes-Benz)、寶馬(BMW)在內(nèi)的任何車企,并稱斯巴魯?shù)能囀侨雷畎舻?。二手車殘值與價(jià)格專業(yè)測(cè)評(píng)機(jī)構(gòu)ALG(前Automotive Lease Guide)認(rèn)為,斯巴魯?shù)能囀侵髁髌放浦袣堉底罡叩?。高速公路安全保險(xiǎn)協(xié)會(huì)(Insurance Institute for Highway Safety)在經(jīng)過(guò)碰撞試驗(yàn)后提出,斯巴魯是所有被測(cè)車型中“安全首選車型”,這可是沒(méi)有哪家車企能自我標(biāo)榜的殊榮。 ????今年以來(lái),受到這三重佳績(jī)的推動(dòng),經(jīng)銷商處的斯巴魯幾乎是有多少賣多少。盡管長(zhǎng)期庫(kù)存不足,斯巴魯還是開始穩(wěn)步打破月度銷售記錄,今年的銷量比去年增長(zhǎng)了26%——幾乎是行業(yè)整體增長(zhǎng)率(14%)的一倍。颶風(fēng)“桑迪”正好襲擊了斯巴魯?shù)暮诵目蛻羧核诘兀?0月該公司的銷售額照樣猛增30%,而全行業(yè)的增長(zhǎng)率僅有7%。 ????斯巴魯使自己躋身一線車企的努力可以稱之為“精工細(xì)作”——專心致志、注重個(gè)性,特別精于某些方面。憑借有限的資源,斯巴魯精明地在全時(shí)四驅(qū)這類性能上大膽投入,開發(fā)了使之從競(jìng)爭(zhēng)中脫穎而出的營(yíng)銷手段與廣告,而且比任何對(duì)手都更了解自己的客戶。通過(guò)在地域、生活方式,甚至有時(shí)候是性取向上吸引客戶,斯巴魯在業(yè)內(nèi)建立了最深厚的忠誠(chéng)度。這家公司非常有自知之明,因此多年來(lái)它的廣告語(yǔ)總是那句自我指涉的表達(dá):“這就是斯巴魯。(It's what makes a Subaru, a Subaru.)” ????斯巴魯這個(gè)品牌極具魅力,因此公司成功將其用于多個(gè)完全不同的車型。本年度最暢銷的車型是緊湊型翼豹(Impreza)轎車和掀背車。憑借全新的設(shè)計(jì),不足18,000美元的起價(jià),眾多年輕家庭和首次購(gòu)車者排著隊(duì)購(gòu)買,都想充分領(lǐng)略它更好的燃油經(jīng)濟(jì)性,時(shí)尚的造型和寬敞的內(nèi)部空間。銷售額比去年翻番,經(jīng)銷商的庫(kù)存不夠賣兩周的。在與功能性相對(duì)的另一端則是斯巴魯另一款炙手可熱的全新跑車——BRZ。作為對(duì)經(jīng)典跑車的現(xiàn)代詮釋,這款四座轎跑的造型不同尋常,操控充滿賽道感,對(duì)中年男性來(lái)說(shuō)魅力非凡。因此,許多人紛紛出手,把這輛起價(jià)為25,000美元的車開回了家,以至于9月初當(dāng)天的新車供應(yīng)量很快就只剩下11輛。斯巴魯, |
????By the usual measurements, Subaru should be no more than an afterthought in the U.S. car market. It sells just seven car and crossover models and accounts for a slim 2.3% of U.S. auto sales. By itself, the Toyota Camry outsells the entire Subaru lineup. For years Subaru has been essentially a regional brand -- strong in the Northeast and Northwest but unknown in the rest of the country. No overnight success, Subaru of America -- the U.S. arm of Japan's Fuji Heavy Industries -- began selling cars in the U.S. 44 years ago and still ranks only 12th in size. Hyundai and Kia, which arrived two decades later, have developed broader product lines and sell several times more vehicles. ????Yet Subaru has racked up more endorsements by independent arbiters of automotive quality and safety than just about any other manufacturer.?Consumer Reports rates Subaru?above Mercedes-Benz, BMW, and every other manufacturer in performance, comfort, utility, and reliability, and says the company makes the best cars in America. ALG (formerly Automotive Lease Guide), the industry's arbiter of residual value and used-car prices, named Subaru the leader in retained value among mainstream brands. And after crash tests, the Insurance Institute for Highway Safety made Subaru a "top safety pick" across its entire product line, a distinction no other manufacturer can claim. ????Fueled by this trifecta of achievements, just about everything Subaru sells is flying off dealers' lots this year. Despite a chronic shortage of inventory, the company has been breaking monthly sales records with regularity, and sales for the year are up 26% compared with last year's -- nearly double the 14% gain for the industry as a whole. Hurricane Sandy struck right in the heart of Subaru's customer base, yet the little car company saw sales jump 30% in October, vs. the industry's 7%. ????What Subaru has done is to make itself into the first automaker that could be described as "artisanal" -- focused, individualistic, and really good at a very few things. With only limited resources, Subaru has made smart bets on features like all-wheel drive, developed memorable marketing and advertising that set it apart from the competition, and learned more about its customers than any other automaker. In appealing to them by geography, lifestyle, and, at times, sexual orientation, it has built the deepest loyalty in the car business. The company understands itself so well that for years its advertising tag line was the self-referential "It's what makes a Subaru, a Subaru." ????So resilient is the appeal of its brand name that Subaru has managed the feat of stretching it over wildly different models. One of this year's fastest-selling cars has been?Subaru's compact Impreza?sedan and hatchback. Newly redesigned and with a base price under $18,000, it has young families and first-time buyers queuing up to take advantage of its improved fuel economy, updated styling, and roomier interior. Sales have doubled from a year ago, and dealers have less than a two-week supply. At the opposite end of the functionality spectrum is another red-hot seller,?the Subaru BRZ. A modern interpretation of the classic sports car, the two-plus-two coupe features out-there styling and racetrack handling that appeal to men of a certain age. So many are going out the door at prices starting at $25,000 that the days' supply at the beginning of September had shrunk to 11. |